Depending on your needs you have the option to register for a French returns address, a German returns address, a UK returns address and a Spanish returns address or Italian returns address. We now also offer a Canadian Returns address and an returns address in the USA.
You may then use the returns addresses on any marketplaces or selling channels so your customers have access to a hassle free returns service in their own country.
Please contact us either by e mailing firstname.lastname@example.org, calling us on the number below or completing our contact form
We will reply with all the information and answers to any questions. We may require a quick telephone call before we get started to ensure you are registering for the correct service and to fully understand your current return process.
The Returns Process
After you have uploaded your returns addresses to your marketplaces or you start providing the details to your customers we will start to receive your customer returns.
We usually process items on the day of arrival or next day (except around peak periods or holidays this can vary).
Overnight you should receive an email notifying you of the arrival of returns and which countries.
You can log into your portal at any time to view the returns info and we even have the ability for you to edit 2 fields for status and notes yourself on the portal so you can manage your returns in one place and keep track of where you are up to.
A few weeks into using our service we will call you for a quick review and to go through using the portal on the phone. Most sellers find this very useful and it gives us a chance to set up the correct shipping schedule to you.
Consolidate & Ship
We will set up a shipping schedule to suit your needs. This can be timed. i.e Weekly, every 2 weeks, monthly or every 60 days etc or by volume or quantity. i.e. when a box or number of boxes are full or pallet full, etc.
Items will be marked as shipped on the portal so you can see which items we have as opposed to which have been shipped back to you.
Ad Hoc or Occasional Returns
We understand that for some sellers who may have very few returns that a service like ours may not suit you. If you have occasional returns across Europe and need to provide a pre pad label to your customer to get the goods back to you, we can help.
Bulk Stock / FBA receiving Service
If you use Amazon FBA or another fulfillment solution and need to have an address to remove stock to we can help. Read More
We hope you are interested. Before we get started we would like a quick discussion to gauge the types of products you sell, estimate of volume for returns etc. and to allow you to ask any further questions. We can get you set up with your returns addresses usually within 24 hours of your submitting your account form.
From the UK Please call 0161 883 2767
From outside the UK Please call +44 161 883 2767
or use our contact form