ezireturns.com - News , Uncategorizedezireturns.com - News , Uncategorizedhttps://www.ezireturns.com/blogs/UncategorizedTue, 28 Jul 2026 21:20:45 +0200http://zoho.com/sites/<![CDATA[NEW Services in Austria and Italy]]>https://www.ezireturns.com/blogs/post/new-services-in-austria-and-italy

We're pleased to announce the launch of our new services: DPD Austria Returns service available from the 10th July 2026, and Poste Italiane service available from 14th July 2026.

These new services provide a more cost effective returns solutions within Austria and Italy, providing you with competitive pricing while maintaining a reliable returns experience.

]]>Tue, 14 Jul 2026 11:20:30 +0000<![CDATA[Return Labels: Increases Due to Fuel Surcharges]]>https://www.ezireturns.com/blogs/post/fuel-surcharges

Due to current market conditions, many carriers have introduced significant fuel surcharges. While we have absorbed these increases on our return labels over the past few months, we have no alternative but to pass on them meaning most return labels fees are increased from 1st July 2026. Please see here. 

We are also actively exploring alternative services to help minimize these additional costs. Any sellers using customer paid labels may need to review the amounts they are charging their customers.

Thank you for your understanding.

]]>Fri, 03 Jul 2026 12:44:12 +0000<![CDATA[NEW: Label Portal API]]>https://www.ezireturns.com/blogs/post/new-label-portal-api

Introducing the Label Portal API

We're excited to announce the launch of our new Label Portal API, bringing all the benefits of our Label Portal directly into your own systems and workflows.

Designed to streamline returns management and reduce manual processes, the API allows you to integrate key Label Portal functionality into your existing platforms, giving you greater flexibility and automation.

Find out more here.

]]>Fri, 03 Jul 2026 12:42:45 +0000<![CDATA[NEW: Austria Hub]]>https://www.ezireturns.com/blogs/post/new-austria-hub

We're so excited to announce that we have a new returns address and partner in Austria! Our Austrian returns address and warehouse will be offering all Ezi services. All customers on our European account will have Austria enabled automatically.

Return labels within Austria will be available by 1st April at a lower price than our current labels.

Please note: If you already use our Austrian return labels to our German address, these will be switched over for all sellers to go to the Austrian address.

Please contact us if you have any questions.

]]>Mon, 23 Mar 2026 07:37:25 +0000<![CDATA[NEW: Quick Labels]]>https://www.ezireturns.com/blogs/post/new-quick-labels

We are excited to announce our new Quick Labels feature for our Ezi Label Portal users!

Perfect for busy teams and one-off requests.

See how it works here.

UPDATE: Generate return labels for unknown items
Some marketplaces now require sellers to include a return label inside outgoing packages, even when the customer hasn’t yet confirmed which items may be returned. In these cases, sellers need the ability to generate a return label without specifying exact items or the reasons for return.

To support this, Ezi Returns Label Portal now allows sellers to generate return labels for unknown items when using the Quick Label feature.

]]>Thu, 12 Mar 2026 14:01:24 +0000<![CDATA[New 2026 Pricing]]>https://www.ezireturns.com/blogs/post/new-2026-pricing

As we continue to enhance our platform and deliver more value to your business, a few adjustments are being made to our 2026 pricing to ensure we can keep providing the level of service and innovation you rely on.

As always, we try to ensure Ezi Returns is the most cost effective returns solution for our online sellers. Some of our fees have increased slightly and for some we have absorbed increases to keep them the same for you. 

You can see the full list of 2026 pricing here.

]]>Mon, 01 Dec 2025 10:46:05 +0000<![CDATA[Portal Disruptions Due to Cloudfare Outage]]>https://www.ezireturns.com/blogs/post/portal-disruptions-due-to-cloudfare-outage

You may experience some disruptions within your Ezi Portal at the moment due to problems affecting major internet infrastructure firm, Cloudflare.

This is a widespread issue but we apologise for any inconvenience this may cause.

Thank you for your patience and understanding.

]]>Tue, 18 Nov 2025 15:02:52 +0000<![CDATA[Just launched: Ezi's NEW Label Portal!]]>https://www.ezireturns.com/blogs/post/just-launched-ezi-s-new-label-portal

We are excited to announce the new Ezi Returns Label Portal is here with new features, more customisation options and settings to improve your returns experience.

The roll out will begin next week (w/c 27th October) in batches, so you'll be emailed when your label portal is due to be switched over. Don't worry, everything you are used to is still working, and there's very little for you to do as most changes will still be in place. You will be emailed with your new label portal URL and the new settings available to you.

Why did we rebuild the Portal?
We built the new Ezi Label portal using the latest technology from the ground up to ensure all the new features we are planning (and that some of you requested!) are easily and robustly enabled to suit your returns policy.


New features: live now

New clean and fresh design and layout. 
-
Customisable font to match your branding font and image. 
-
Colour schemes to match your company branding. 
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More customisation of messaging and customer instructions. 
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Discreet Ezi Returns branding: to allow your brand to stand out and shine. 
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Document uploads: if you want your customers to upload photos, postage receipts this is now possible. 
-
Connect your own return label carrier accounts in your home country (conditions apply).
-
Direct labels in your own country to your own address instead of the Ezi warehouse (subject to availability).
-
And much more.

All the great existing features are still there including customisable reasons & actions, max days since order, minimum value, customer paid or free post labels, self post, discount voucher codes, etc.


Coming soon

New quick create label function to allow you to quickly and easily create labels in the backend of the system. 
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Add your own payment gateway checkout for customer paid labels (Stripe).
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Automated refunds. 
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Automated Exchanges. 
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and much more.

]]>Fri, 24 Oct 2025 10:36:10 +0000<![CDATA[USA UPS De Minimis Processing Times]]>https://www.ezireturns.com/blogs/post/usa-ups-de-minimis-processing-times

The suspension of de minimis exemption for low-value shipments (under 800.00 USD) has resulted in more shipments requiring formal customs clearances, which has led to increased processing time for UPS.

Whilst there is no further action required by our sellers, packages being exported to the US must remain in Canada until they have successfully cleared customs which may result in some delays.

We kindly request your patience throughout the process. Our goal is to get all packages to their destination as quickly as possible, while complying with US customs regulations.

]]>Wed, 01 Oct 2025 08:26:03 +0000<![CDATA[USPS Label Issues]]>https://www.ezireturns.com/blogs/post/usps-label-issues

We have recently had an issue with USPS labels being returned to some customers due to a zip code change in our US Miami hub.

As the disruption has continued for an unacceptable period, we decided to move to another provider for USPS return labels to address the ongoing problem which are now live and operating fine.

This has been totally out of our control and very frustrating for all of us so we apologise for any inconvenience. 

Nothing changes except the customer is now asked to select a weight band of the return package for the new service to work during the label registration process.

We will also be adding new services very soon in the US.

]]>Thu, 18 Sep 2025 11:06:03 +0000