Please flick through a few of our testimonials below
As a seller of footwear and the associated exchanges for size etc our percentage of returns is higher than average. Couple this with sales in our home market making up less than 30% of our overall then International returns have always been a challenge for us to control effectively and still give customers the level of service that we like to.
We had worked hard to develop our own network of return options in market which was working but was different in every territory with different service levels and processes. Almost by accident I came across Ezi Returns which seemed to be exactly what we needed.Set up was simple across 4 European marketplaces and nine months in the system works smoothly and effectively. Individual queries (on the odd occasion they occur) are handled quickly and efficiently and overall the entire process has integrated with our own. All in all highly recommend!
We started using Ezi returns earlier this year due to problems we were having with our international returns. It would take a long time for the parcels to get delivered to us in particular from customers in Canada and US. Ezi returns has made our returns process a lot simpler for our customers and for us. They update us on all returning items regularly which allows us to record and issue our refunds within a few days, meaning our customers are kept happy and are inclined to leave positive comments about us and our service.
Sports Equipment Retailer
“Ezi Returns has been just that – easy. When Amazon first explained that to comply with legislation, we would require to have local return addresses in the EU countries we sold to, we wondered how we could ever make that work and keep selling to these countries. However, from setting up the return addresses in Germany and France for us to shipping back any returns, the whole process with Ezi Returns has been simple and smooth. Any time we have a question, its answered quickly and courteously. Ezi Returns has been a great solution to what at first seemed like a huge problem and has enabled us to continue to grow our sales in Europe.”
International Mailing Specialist
We have been working with Ezi Returns for over 12 months now. They have proven to offer a reliable and flexible service to a number of our clients who being sellers on marketplaces such as Amazon, Ebay etc. need a robust returns solution for their international expansion plans.
Electronics Equipment Retailer
I can seriously vouch for Ezi Returns! We’ve been using their French, Italian and German services and receive constant updates about what’sarrived so we can act accordingly. Simple, easy and reliable.