1. Monthly Account Fee
A standing monthly account fee is charged. Choose from Europe, North America & Australia or an all inclusive Worldwide Account.
2. Processing Fee
Different service levels can be chosen in different countries. Various service levels to choose from to suit your needs..
3. Consolidation & Shipping
We consolidate your items, you are charged a box / pallet consolidation
& prep fee plus the shipping charge.
Customer Returns Pricing US$
Prices shown are effective from 1st January 2022 to 31st December 2022.
Please note pricing is reviewed each January and will be published here from 30th November.
For FBA pricing see here
|Monthly Account Fees - Customer Returns||US$|
Fee included All Countries , DE, ES, FR, IRE, IT, NL, POL, PT, SE, UK
Label solution available for other EU countries
32.00 Per month
|North America & Australia Account|
Fee Includes All Countries AUS, CAN , MEX, USA.
|32.00 Per month|
| Worldwide Ezi Account|
Worldwide Account Includes ALL countries above and UAE.
Includes any new countries added.
|64.00 Per month|
|Customer Returns Processing Fees||US$|
| Basic Returns Service|
We do not open the packets on this Service. This is a returns notification service only. 1 piece of information is recorded. This is usually an RA number or order number from the outside of the package.
| 1.90 Per return package|
Standard+ Return Service
For each return package received we record the following if available
– 1 of the following – RA or Order or invoice number. If none of these are available we record Customer Last Name if available.
– Item Bar Code or SKU or title and quantity plus date received.
Fee includes1st item. Each additional Item fee is charged for more than 1 item in a package
2.55 Per Return includes 1st item
0.40 each additional item
Grading Returns Service
Grading service includes the same information as our Standard+ service above plus we will check and grade items. Grading service fees are per item graded.
| 3.05 Return includes 1st item|
2.50 each additional item
|Consolidation & Shipping Charges||US$|
Box Preparation Fee – per box
Standard Box - <60x40x40cm (<20kg Vol weight)
Large Box - >70x50x50cm (>20kg Vol weight)
| 4.45 Per box|
5.30 Per box
|Pallet Preparation Fee – per pallet|| 28.50 Per pallet|
| Plus Shipping Fee || Please contact us for current shipping prices|
Disposal- small items
Subject to approval and restrictions
0.55 Per item
| Oversized Item - Surcharge|
Customer Return over 5kg and/or over 1.20m length
|1.80 Per item|
Pallet Storage Per week -
Box Storage Per week - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days
7.35 Per pallet per week
up to 0.91 Per box per week