USD Pricing - Returns Processing
Monthly Account Fee
A standing monthly account fee is charged. Choose from Europe, North America & Rest of World or an all inclusive Worldwide Account
Processing Fee
You can choose from a variety of service levels to suit your needs, and offer different ones in each country
Consolidation & Shipping
We consolidate your items, and you are charged a box/pallet consolidation & prep fee plus the shipping charge
USD
USD
Customer Returns Pricing US$
Our charges are made up of 3 items.
1. Standing Monthly account fee.
2. Return fee per item. Choose from 1 of our 3 Service levels
3. Consolidation & Shipping Charges back to you.
Labels are available if required for providing postage paid labels to your customers.
Prices shown below are effective from 1st January 2024 to 31st December 2024.
For FBA pricing see here
| Monthly Account Fees - Customer Returns | US$ |
| Account Set Up Fee One off fee for setting up a Returns account | 40 |
Europe Account Fee included All Countries , DE, ES, FR, IRE, IT, NL, POL, PT, SE, UK Label solution available for other EU countries | 40 Per month |
| North America & Rest of World Account Fee includes All Countries available AUS, CAN, INDIA, MEX, UAE, USA. | 40 Per month |
| Worldwide Ezi Account Worldwide Account Includes ALL countries above. Includes any new countries added. | 75 Per month |
| Customer Returns Processing Fees | US$ |
| Basic Returns Service We do not open the packets on this Service. This is a returns notification service only. 1 piece of information is recorded. This is usually an RA number or order number from the outside of the package. | 2.05 Per return package |
Standard+ Return Service For each return package received we record the following if available – 1 of the following – RA or Order or invoice number. If none of these are available we record Customer Last Name if available. – Item Bar Code or SKU or title and quantity plus date received. Fee includes1st item. Each additional Item fee is charged for more than 1 item in a package | 2.85 Per Return includes 1st item 0.50 each additional item |
Grading Returns Service Same as Standard+ with the addition of a basic visual inspection of the items to report on the condition for resale. | 3.45 Return includes 1st item 2.95 each additional item |
| Consolidation & Shipping Charges | US$ |
Box Preparation Fee – per box For Boxes approx size 60x40x40cm or up to 20kg Volumetric weight For Boxes 70x50x50cm or similar or greater than 20kg volumetric weight | 4.80 Per box 5.50 Per box |
| Pallet Preparation Fee – per pallet | 32.50 Per pallet |
| Plus Shipping Fee | Please contact us for current shipping prices |
| Other Fees | US$ |
Disposal- small items Subject to approval and restrictions | 0.65 Per item |
| Oversized Item - Surcharge Customer Return over 5kg and/or over 1.20m length | 2.25 Per item |
| Storage Pallet Storage Per week - Box Storage Per week - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days | 7.70 Per pallet per week up to 0.91 Per box per week |
Please note Return processing fees may differ from those shown here for the following countries - UAE - United Arab Emirates. Please contact us for pricing.
Our Terms & Conditions are available here
