1. Monthly Account Fee
A standing monthly account fee is charged. Choose from Europe, North America & Australia or an all inclusive Worldwide Account.
2. Processing Fee
Different service levels can be chosen in different countries. Various service levels to choose from to suit your needs..
3. Consolidation & Shipping
We consolidate your items, you are charged a box / pallet consolidation
& prep fee plus the shipping charge.
Customer Returns Pricing US$
Prices shown are effective from 1st January 2023 to 31st December 2023.
Please note pricing is reviewed each January and will be published here from 30th November.
For FBA pricing see here
|Monthly Account Fees - Customer Returns||US$|
| Account Set Up Fee|
One off fee for setting up a Returns account
Fee included All Countries , DE, ES, FR, IRE, IT, NL, POL, PT, SE, UK
Label solution available for other EU countries
36.00 Per month
|North America & Rest of World Account|
Fee includes All Countries available AUS, CAN, INDIA, MEX, UAE, USA.
|36.00 Per month|
| Worldwide Ezi Account|
Worldwide Account Includes ALL countries above.
Includes any new countries added.
|68.00 Per month|
|Customer Returns Processing Fees||US$|
| Basic Returns Service|
We do not open the packets on this Service. This is a returns notification service only. 1 piece of information is recorded. This is usually an RA number or order number from the outside of the package.
| 1.95 Per return package|
Standard+ Return Service
For each return package received we record the following if available
– 1 of the following – RA or Order or invoice number. If none of these are available we record Customer Last Name if available.
– Item Bar Code or SKU or title and quantity plus date received.
Fee includes1st item. Each additional Item fee is charged for more than 1 item in a package
2.65 Per Return includes 1st item
0.45 each additional item
Grading Returns Service
Same as Standard+ with the addition of a basic visual inspection of the items to report on the condition for resale.
| 3.25 Return includes 1st item|
2.70 each additional item
|Consolidation & Shipping Charges||US$|
Box Preparation Fee – per box
For Boxes approx size 60x40x40cm or up to 20kg Volumetric weight
For Boxes 70x50x50cm or similar or greater than 20kg volumetric weight
4.55 Per box
5.35 Per box
|Pallet Preparation Fee – per pallet|| 30.00 Per pallet|
| Plus Shipping Fee || Please contact us for current shipping prices|
Disposal- small items
Subject to approval and restrictions
0.60 Per item
| Oversized Item - Surcharge|
Customer Return over 5kg and/or over 1.20m length
|2.00 Per item|
Pallet Storage Per week -
Box Storage Per week - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days
7.70 Per pallet per week
up to 0.91 Per box per week
Please note Return processing fees may differ from those shown here for the following countries - UAE - United Arab Emirates. Please contact us for pricing.
Our Terms & Conditions are available here