Ezi Returns is an international enterprise with registered businesses in both the UK and France and works with key partners in many other countries.
To enable a clear and thorough understanding of the business and our clients all our staff get involved in the day to day operations of the business as well as their specific roles.
Mark
Managing Director
& Founder
Mark’s background includes running various businesses for over 20 years with over 18 of those years in retail and e commerce. Mark founded Ezi Returns after experiencing the challenges of expanding an eCommerce business internationally first hand. Mark’s role varies from the strategic development of the business down to day to day duties ensuring he keeps a firm understanding of Ezi customers needs. Marks aim - to simplify the complicated world of logistics!
Lorna
Director - Operations, Logistics
& Customer Services
Lorna joined Ezi Returns at the start of 2017 and quickly began making her mark in driving the business forward. With her attention to detail and many years experience in retail and e commerce, Lorna has been in the same position as many sellers have, and understands the issues faced with international returns. Lorna is responsible for overseeing the shipping operations from our hub partners to the retailers and keeping the MD in check.
Leanne
Accounts, Admin &
Customer Services
Leanne has been with Ezi since early 2018 and as the business has grown a lot in that time, she has been a fundamental part of that growth doing almost every job there is! Her main role is taking care of the business accounts and admin responsibilities. She is also a point of contact handling new customers set up as well as helping out and dealing with customer service related duties.
Daniel
Head of Fulfilment
Operations
Millie
Millie
Shipping & Customs
Specialist
Millie joined the Ezi team in June 2022 and brings her experience in shipping & customs operations to the business. Millie will work with shippers, customs brokers and agents to develop and administer the continued expansion of our shipping operations and customs processes worldwide to provide a seamless shipping experience to our customers.
Nina
Customer Service
& Admin
Nina has worked at our Spanish hub partner since Ezi Launched in Spain and now works part time for Ezi in the customer service & admin role. Her extensive hands on experience at the hub gives Nina a great understanding of the Ezi processes to help customers and other hubs.
Based in Spain Nina speaks Spanish, English & German.
Louise
Customer Service
& Admin
Louise has been involved in our French hub since 2019 before taking on a customer service and admin role for Ezi in September 2021.
Joanna
Customer Service
& Admin
Joanna started with Ezi in March 2021 bringing extensive customer service experience from previous roles in the logistics world.
Freya
Customer Service
& Admin
Freya has been with Ezi since 2018 where she worked in our French hub so has first hand experience of our operations.
Srinivas
Srinivas
Customer Service
& Admin
Based in India Srinivas speaks Hindi, Marathi, Telugu & English.
Mr B, Mr M, Mr X
The IT Team
Only known by their code names, the IT team are a band of IT freelance mercenaries dedicated to making the world a better place through software.
Career Opportunities
Our Hub Locations
The other members of the Ezi team are based at our partner hubs and are dedicated to bringing the best possible service to you.
Interested in working as an Ezi Returns Hub?
As a fast growing, ambitious business we are always looking for reliable partners to work with as returns receiving hubs. We work with various types of business who are all focused on delivering a great service and as we expand our network we would be interest in working with businesses in logistics, e commerce, especially.