Ezi Returns can handle bulk return shipments from Amazon FBA centres or other locations for you. We have several service options available to receive, process, consolidate and ship your items to you.
How it works
Once registered and the one-off account set up fee and deposit is paid, we will provide you with the returns addresses needed for each country.
1. You create an Amazon removal order
You create FBA removal orders of your goods from Amazon to our local address in each country.
2. On arrival we process the goods
- The RMA number, the tracking reference and the weight of the package.
- We scan or count the items and record the quantities received.
You receive an email notifying you of arrivals. You can log into your portal to view the details at any time.
3. Your Shipment is Prepared
4. We ship your goods
Additional FBA Services
We offer a range of different FBA services including:
- B2B / FBA Fulfillment - Receive - Store - Ship your FBA stock into Amazon.
- Re labelling
- Repacking of your goods
- Grading of your items (see below)
- Storage
We can also set up custom services to meet your specific needs. Please find more details here.
If Required we can also Grade your FBA Items
We grade items according to the following criteria:
A - Good - Re sell-able as it is, in our opinion with all labels, tags, packaging present
B - Good - Re sell-able but may have missing or damaged tags, labels or packaging
C - Not sellable, possibly used, worn, damaged or defective.
Please note our Grading service is only available for certain, suitable product types. Our staff will conduct a basic visual inspection. Please note we cannot be experts in every aspect of every product and we cannot be held liable for any issues as a result of the hub grading process.
Notes on FBA Service
No prohibited items according to postal or courier services shall be accepted or processed.
Shipping
In many cases we are unable to give a definite quote until we have all the items details such as dimensions, weights, destination address
Telephone Numbers
Please note that any telephone numbers we provide are only to be used for Amazon FBA removals or couriers. These must not be uploaded to your normal customer returns settings or made available to your customers or the public.
Customs Clearance of Returned Goods
At times you may need to provide customs information for the shipment. For further information please see here.
Pricing
1. Account fee - Includes first 3 months use of your Ezi FBA account. After that you are charged Account Fees for those months that we receive items.
2. Receiving Fee - Each package / box / pallet received and processed is charged according to the weight of the package received.
3. Processing Fee - A scanning or count fee per item is charged.
4. Consolidation & Shipping - Box or pallet prep fee plus shipping.
If you opt for us to Grade the items then the following fees are charged;
1. The Account Fee - Initial set up fee includes use of account for 3 months.
2. The Processing Fee - A grading fee per item is charged
3. Consolidation & Shipping
Notes on Fees
If you are already using our returns service for your individual customer returns and paying our monthly account fee, your existing account fee covers our FBA service. No additional account fees will apply.
FBA Service Pricing
Our FBA pricing is made up of 4 parts
1. Account fee – Initial set up fee includes first 3 months.
2. Receiving fee – Each package / box / pallet is charged according to the weight of the package received.
3. Processing fee – A scanning or count fee per item is charged.
4. Consolidation & Shipping - Box or Pallet prep fee plus shipping Cost.
Notes on Fees
If you are already using our returns service for your individual customer returns and paying our monthly account fee, your existing account fee covers our FBA service. No additional account fees will apply.
Prices shown are effective from 1st January 2022 to 31st December 2023.
Please note pricing is reviewed each January and will be published here from 30th November.
| Account Set Up Fees - includes 3 months of account use. After the first 3 months, the monthly account fee is charged only for months when returns are processed for customers on FBA services only. | GBP |
| Account Set Up Fees One off fee Includes first 3 months of use | 30.00 Includes first 3 months of use |
| Europe Account Fee Includes All Countries DE, ES, FR, IE, IT, NL, POL, PT, SE, UK | 27.50 per month after first 3 months if removals processed / received |
| North America & Rest of World Account Fee Includes All Countries AUS, CAN, IND, MEX, UAE, USA. | 27.50 per month after first 3 months if removals processed/ received |
| Worldwide Ezi Account Worldwide Account Includes ALL countries above & Includes any new countries added. | 48.00 after first 3 months if removals processed/ received |
| Incoming Receiving Fees | GBP |
| Box Receiving fee per box – up to 2kg | 1.50 Per box |
| Box Receiving fee per box – 2kg to 5kg | 3.00 Per box |
| Box Receiving fee per box – 5kg to 10kg | 5.00 Per box |
| Box Receiving fee per box – 10kg+ | 10.00 Per box |
| Pallet Receiving fee per pallet includes first 14 days storage | 30.50 Per pallet |
| Item Processing Fee | GBP |
| Count or Scan items - per item | 0.25 Per item |
| Grading Service - per item On the grading service you only pay the item grading fee, not the box receiving fees. | 2.60 Per item |
| Outbound Costs - Consolidation & Shipping Charges | GBP |
Box Preparation Fee – per box Standard Box - <60x40x40cm (<20kg Vol weight) Large Box - >60x40x40cm (>20kg Vol weight) | 3.45 Per box 4.00 Per box |
| Pallet Preparation Fee – per pallet | 22.90 Per pallet |
| Plus Shipping Fee | Please contact us for current prices |
| Other Fees | GBP |
Disposal - small items Subject to approval and restrictions | from 0.45 Per item |
| Miscellaneous Labour charge for other work as agreed | 31.40 Per hour |
| Storage Pallet Storage Per week Box Storage Per week - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days | 5.95 Per pallet per week 1.00 Per box |
Our FBA pricing is made up of 4 parts
2. Receiving fee – Each package / box / pallet is charged according to the weight of the package received.
3. Processing fee – A scanning or count fee per item is charged.
4. Consolidation & Shipping - Box or Pallet prep fee plus shipping Cost
Notes on Fees
If you are already using our returns service for your individual customer returns and paying our monthly account fee, your existing account fee covers our FBA service. No additional account fees will apply.
Prices shown are effective from 1st January 2022 to 31st December 2022.
Please note pricing is reviewed each January and will be published here from 30th November.
| Account Set Up Fees - Includes first 3 months use of account After the first 3 months, the monthly account fee is charged only for months when returns are processed for customers on FBA services only. | EUROS |
| Account Set Up Fee One off fee Includes first 3 months of use | 35.00 Includes first 3 months of use |
| Europe Account Fee Includes All Countries CH, DE, ES, FR, IE, IT, NL, POL, PT, SE, UK. | 32.00 per month after first 3 months if removals processed / received |
| North America & Rest of World Account Fee Includes All Countries AUS, CAN, IND, MEX, UAE & USA. | 32.00 per month after first 3 months if removals processed / received |
| Worldwide Ezi Account Worldwide Account Includes ALL countries above & Includes any new countries added. | 60.00 per month after first 3 months if removals processed / received |
| Incoming Receiving Fees - All FBA Services | EUROS |
| Box Receiving fee per box – up to 2kg | 2.00 Per box |
| Box Receiving fee per box – 2kg to 5kg | 3.50 Per box |
| Box Receiving fee per box – 5kg to 10kg | 5.75 Per box |
| Box Receiving fee per box – 10kg+ | 11.50 Per box |
| Pallet Receiving fee per pallet includes first 14 days storage | 35.50 Per pallet |
| Item Processing | EUROS |
| Count or Scan items - per item | 0.30 Per item |
| Grading Service - per item On the grading service you only pay the item grading fee, not the box receiving fees. | 2.85 Per item |
| Outbound Costs - Consolidation & Shipping Charges | EUROS |
Box Preparation Fee – per box Standard Box - <60x40x40cm (<20kg Vol weight) Large Box - >60x40x40cm (>20kg Vol weight) | 3.95 Per box 4.65 Per box |
| Pallet Preparation Fee – per pallet | 26.50 Per pallet |
| Plus Shipping Fee | Please contact us for current shipping prices |
| Other Fees | EUROS |
Disposal Subject to approval and restrictions | from 0.50 Per item |
| Miscellaneous Labour Charge for Other work as agreed | 35.60 Per hour |
| Storage Pallet Storage Per week Box Storage Per week - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days | 7.00 Per pallet per week 1.15 Per box |
Our FBA pricing is made up of 4 parts
2. Receiving fee – Each package / box / pallet is charged according to the weight of the package received.
3. Processing fee – A scanning or count fee per item is charged.
4. Consolidation & Shipping - Box or Pallet prep fee plus shipping Cost.
Notes on Fees
If you are already using our returns service for your individual customer returns and paying our monthly account fee, your existing account fee covers our FBA service. No additional account fees will apply.
Prices shown are effective from 1st January 2022 to 31st December 2022.
Please note pricing is reviewed each January and will be published here from 30th November.
| Account Set Up Fees - Includes 3 months account use After the first 3 months, the monthly account fee is charged only for months when returns are processed for customers on FBA services only. | USD |
| Account Set Up Fee One off fee Includes first 3 months of use | 40.00 Includes first 3 months of use |
| Europe Account Fee Includes All Countries CH, DE, ES, FR, IT, NL, POL, PT, SE, UK. | 36.00 per month after first 3 months if removals processed / received |
| North America & Rest of World Account Fee Includes All Countries AUS, CAN, IND, MEX, UAE & USA. | 36.00per month after first 3 months if removals processed / received |
| Worldwide Ezi Account Worldwide Account Includes ALL countries above and Includes any new countries added. | 68.00 per month after first 3 months if removals processed / received |
| Incoming Receiving Fees - All FBA Services | USD |
| Box Receiving fee per box – up to 2kg | 2.00 Per box |
| Box Receiving fee per box – 2kg to 5kg | 4.00 Per box |
| Box Receiving fee per box – 5kg to 10kg | 6.75 Per box |
| Box Receiving fee per box – 10kg+ | 13.20 Per box |
| Pallet Receiving fee per pallet includes first 14 days storage | 39.80 Per pallet |
| Item Processing | USD |
| Count or Scan items - per item | 0.35 Per item |
| Grading Service - per item On the grading service you only pay the item grading fee, not the box receiving fees. | 3.25 Per Item |
| Outbound Costs - Consolidation & Shipping Charges | USD |
Box Preparation Fee – per box Standard Box - <60x40x40cm (<20kg Vol weight) Large Box - >60x40x40cm (>20kg Vol weight) | 4.55 Per Box 5.35 Per Box |
| Pallet Preparation Fee – per pallet | 30.00 Per Pallet |
| Plus Shipping | Please contact us for current shipping prices |
| Other Fees | USD |
Disposal - small items Subject to approval and restrictions | from 0.60 Per item |
| Miscellaneous Labour Charge for Other work as agreed | 40.00 Per hour |
| Storage Pallet Storage Per week. Box Storage Per week - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days | 7.70 Per pallet per week 1.30 Per box per week |