FBA Returns

Ezi Returns can handle bulk return shipments from Amazon FBA centres or other locations for you. We have several service options available to receive, process, consolidate and ship your items to you. 

How it works

Once registered and the one-off account set up fee and deposit is paid, we will provide you with the returns addresses needed for each country.

1. You create an Amazon removal order

You create FBA removal orders of your goods from Amazon to our local address in each country.

2. On arrival we process the goods

On arrival at our centres we open the box and record the following information:
  • The RMA number, the tracking reference and the weight of the package.
  • We scan or count the items and record the quantities received.

You receive an email notifying you of arrivals. You can log into your portal to view the details at any time.

3. Your Shipment is Prepared

Once you are happy all items have arrived with us you can request a shipment.  We may request some information from you for customs purposes. 

4. We ship your goods

We raise an invoice and once paid we consolidate your goods and arrange Shipment.

Additional FBA Services

We offer a range of different FBA services including:

  • Re labelling
  • Repacking of your goods
  • Grading of your items (see below)
  • Storage

We can also set up custom services to meet your specific needs. Please find more details here.

If Required we can also Grade your FBA Items

We grade items according to the following criteria:

A - Good - Re sell-able as it is, in our opinion with all labels, tags, packaging present 

B - Good - Re sell-able but may have missing or damaged tags, labels or packaging 

C - Not sellable, possibly used, worn, damaged or defective.

Please note our Grading service is only available for certain, suitable product types. Our staff will conduct a basic visual inspection. Please note we cannot be experts in every aspect of every product and we cannot be held liable for any issues as a result of the hub grading process. 

Notes on FBA Service

No prohibited items according to postal or courier  services shall be accepted or processed.

 

Shipping 

In many cases we are unable to give a definite quote until we have all the items details such as dimensions, weights, destination address

 

Telephone Numbers 

Please note that any telephone numbers we provide are only to be used for Amazon FBA removals or couriers. These must not be uploaded to your normal customer returns settings or made available to your customers or the public. 

 

Customs Clearance of Returned Goods 

At times you may need to provide customs information for the shipment.  For further information please see here.

Pricing

Our FBA pricing is made up of 4 parts


1. Account fee  - Includes first 3 months use of your Ezi FBA account. After that you are only charged for those months that we receive items.


2. Receiving Fee -  Each package / box / pallet received and processed is charged according to the weight of the package received.


3. Processing Fee - A scanning or count fee per item is charged.


4. Consolidation & Shipping - Box or pallet prep fee plus shipping.



If you opt for us to Grade the items then the following fees are charged;

1. The Account Fee

2. The  Processing Fee - A grading fee per item is charged

3. Consolidation & Shipping

 

Notes on Fees 

If you are already using our returns service for your individual customer returns and paying our monthly account fee, your existing account fee covers our FBA service.  No additional account fees will apply.


FBA Service Pricing

GBP
EUROS
USD
GBP

Our FBA pricing is made up of 4 parts


1. Account fee – Set up fee includes first 3 months.
2. Receiving fee – Each package / box / pallet is charged according to the weight of the package received.
3. Processing fee – A scanning or count fee per item is charged.
4. Consolidation & Shipping - Box or Pallet prep fee plus shipping Cost.


Notes on Fees

If you are already using our returns service for your individual customer returns and paying our monthly account fee, your existing account fee covers our FBA service. No additional account fees will apply.


Prices shown are effective from 1st January to 31st December 2020. Please note pricing is reviewed each January and will be published here from 30th November. 

Monthly Account FeesGBP Excl VAT
 Europe Account
Fee Includes All Countries DE, ES, FR, IT, NL, POL, PT, UK
 20.00
Per month
North America & Australia Account
Fee Includes All Countries AUS, CAN, MEX, USA. 
 20.00
Per month
Worldwide Ezi Account
Worldwide Account Includes ALL countries above and UAE.
Includes any new countries added. 
 40.00
Per month
Incoming Receiving FeesGBP Excl VAT
 Box Receiving fee per box – up to 2kg 1.50 Per box
 Box Receiving fee per box – 2kg to 5kg 3.00 Per box
 Box Receiving fee per box – 5kg to 10kg 5.00 Per box
 Box Receiving fee per box – 10kg+ 10.00 Per box
 Pallet Receiving fee per pallet includes first 14 days storage 30.00 Per pallet
Item Processing FeeGBP Excl VAT
 Count or Scan items - per item 0.25 Per item
 Grading Service - per item
 On the grading service you only pay the item grading fee, not the box receiving fees.
 2.20 Per item
Outbound Costs - Consolidation & Shipping ChargesGBP Excl VAT
Box Preparation Fee – per box
Standard Box - <60x40x40cm  (<20kg Vol weight)
Large Box - >60x40x40cm (>20kg Vol weight)
3.25 Per box
3.70  Per box
Pallet Preparation Fee – per pallet 19.50 Per pallet
Plus Shipping Fee Please contact us for current prices
Other FeesGBP Excl VAT
Disposal
Subject to approval and restrictions
0.35 Per item
Miscellaneous Labour Charge for Other work as agreed
25.00 Per hour
Storage
Pallet Storage Per week

Box Storage Per week - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days
4.90 Per pallet
per week

1.00 Per box
per week
EUROS

Our FBA pricing is made up of 4 parts


1. Account fee – Set up fee includes first 3 months.
2. Receiving fee – Each package / box / pallet is charged according to the weight of the package received.
3. Processing fee – A scanning or count fee per item is charged.
4. Consolidation & Shipping - Box or Pallet prep fee plus shipping Cost


Notes on Fees

If you are already using our returns service for your individual customer returns and paying our monthly account fee, your existing account fee covers our FBA service. No additional account fees will apply.


Prices shown are effective from 1st January to 31st December 2020. Please note pricing is reviewed each January and will be published here from 30th November. 

Monthly Account FeesEUROS
 Europe Account
Fee Includes All Countries CH, DE, ES, FR, IT, NL, POL, PT, UK.
 25.00
Per month
North America & Australia Account
Fee Includes All Countries AUS, CAN, MEX, USA. 
 25.00
Per month
Worldwide Ezi Account
Worldwide Account Includes ALL countries above and UAE.
Includes any new countries added. 
 50.00
Per month
Incoming Receiving Fees - All FBA ServicesEUROS
 Box Receiving fee per box – up to 2kg 2.00 Per box
 Box Receiving fee per box – 2kg to 5kg 3.50 Per box
 Box Receiving fee per box – 5kg to 10kg 5.75 Per box
 Box Receiving fee per box – 10kg+ 11.50 Per box
 Pallet Receiving fee per pallet includes first 14 days storage 35.00 Per pallet
Item ProcessingEUROS
Count or Scan items - per item 0.30 Per item
Grading Service - per item
On the grading service you only pay the item grading fee, not the box receiving fees.
 2.65 Per item
Outbound Costs - Consolidation & Shipping ChargesEUROS
Box Preparation Fee – per box
Standard Box - <60x40x40cm  (<20kg Vol weight)
Large Box - >60x40x40cm (>20kg Vol weight)
 3.65 Per box
4.25 Per box
Pallet Preparation Fee – per pallet 22.00 Per pallet
Plus Shipping Fee  Please contact us for current shipping prices
Other FeesEUROS
Disposal
Subject to approval and restrictions
0.40 Per item
Miscellaneous Labour Charge for Other work as agreed
28.50 Per hour
 Storage
Pallet Storage Per week

Box Storage Per week - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days
5.60 Per pallet
per week

1.15 Per box
per week
USD

Our FBA pricing is made up of 4 parts


1. Account fee – Set up fee includes first 3 months.
2. Receiving fee – Each package / box / pallet is charged according to the weight of the package received.
3. Processing fee – A scanning or count fee per item is charged.
4. Consolidation & Shipping - Box or Pallet prep fee plus shipping Cost.


Notes on Fees

If you are already using our returns service for your individual customer returns and paying our monthly account fee, your existing account fee covers our FBA service. No additional account fees will apply.


Prices shown are effective from 1st January to 31st December 2020. Please note pricing is reviewed each January and will be published here from 30th November. 

Monthly Account FeesUSD
 Europe Account
Fee Includes All Countries CH, DE, ES, FR, IT, NL, POL, PT, UK.
 26.00
Per month
North America & Australia Account
Fee Includes All Countries AUS, CAN, MEX, USA. 
 26.00
Per month
Worldwide Ezi Account
Worldwide Account Includes ALL countries above and UAE.
Includes any new countries added. 
 52.00
Per month
Incoming Receiving Fees - All FBA ServicesUSD
 Box Receiving fee per box – up to 2kg 2.00 Per box
 Box Receiving fee per box – 2kg to 5kg 3.90 Per box
 Box Receiving fee per box – 5kg to 10kg 6.50 Per box
 Box Receiving fee per box – 10kg+ 13.00 Per box
 Pallet Receiving fee per pallet includes first 14 days storage 39.00 Per pallet
Item Processing USD
Count or Scan items - per item 0.32 Per item
Grading Service - per item
On the grading service you only pay the item grading fee, not the box receiving fees.
 2.90 Per Item
Outbound Costs - Consolidation & Shipping ChargesUSD
Box Preparation Fee – per box
Standard Box - <60x40x40cm  (<20kg Vol weight)
Large Box - >60x40x40cm (>20kg Vol weight)
 4.20 Per Box
4.80 Per Box
Pallet Preparation Fee – per pallet25.50 Per Pallet
Plus Shipping  Please contact us for current shipping prices
Other FeesUSD
Disposal
Subject to approval and restrictions
0.45 Per item
Miscellaneous Labour Charge for Other work as agreed
32.00 Per hour
 Storage
Pallet Storage Per week.

Box Storage Per week - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days
6.40 Per pallet
 per week
1.30 Per box
per week