Integrations

Platform Integrations

Integrating with Ezi Returns streamlines your returns process, reduces manual work, and provides a seamless experience for both your team and your customers - saving time, cutting costs, and improving satisfaction.

Please click the logos below to view the setup instructions for each integration, or see our Ezi API integration options below.

You can find a list of the fields our integrations require over here.

All

Marketplaces

Return platforms

Inventory management

Shipping tools

Shopping carts

All

MARKETPLACE

INVENTORY MANAGEMENT

SHOPPING CART

SHIPPING TOOL

SHOPPING CART

MARKETPLACE

INVENTORY MANAGEMENT

SHOPPING CART

RETURN PLATFORM

RETURN PLATFORM

RETURN PLATFORM

COURIER

RETURN PLATFORM

COURIER

INVENTORY MANAGEMENT

MARKETPLACE

Marketplaces

MARKETPLACE

MARKETPLACE

Return platforms

RETURN PLATFORM

RETURN PLATFORM

RETURN PLATFORM

RETURN PLATFORM

Inventory management

INVENTORY MANAGEMENT

Shipping tools

SHIPPING TOOL

Shopping carts

SHOPPING CART

SHOPPING CART

SHOPPING CART

Ezi API Integrations

If your system is bespoke and not currently integrated with us, you can connect via our API. This will allow you to automatically send your order details to us. Alternatively, we have a file upload method that allows you to submit a CSV file of orders.

Fetch API

For label portal users.

Unlike the regular API, through which the data of all your orders is collected, this allows you to send us details for parcels our hubs are going to receive in a single spreadsheet upload.

Fetch API

Webhooks

Webhooks allow us to send you information whenever one of our hub partners process one of your returns. This information goes to a URL that you can setup.

Click here to see the list of included details.

Webhooks

Label Portal API

All the benefits of our Label Portal controlled directly from your own system! This API allows you to trigger the main actions of the label portal, such as checking available services, as well as creating and downloading return labels.

Label Portal API

Products

This API allows you to fetch and update the products we have stored against your account. These can be products you have imported via an excel file or products that our hubs have been unable to identify and link to the products we have on file.

Product API

Inventory/Shipment

This collection of APIs allows you to fetch information about the items we have in stock for your account, including down to specific returns, then request a shipment of the same types of products available in your portal.

Inventory

Updating Seller Status

This API updates your 'Seller Status' and 'Seller Notes' automatically, helping you keep track of your own processes at a glance, and making sure your order management system and your Ezi Returns account stay in sync.

Seller Status

Label Portal Webhook

The Label Webhook allows us to send you information whenever a label is generated on your label portal. This information goes to a URL that you can setup, and includes details such as the creation date, carrier, address, and more.

Label Webhook

We require all sellers to integrate with us through one of our purpose built integrations for popular store/order management systems or via our Rest API

To see how the connection works when using the Ezi Label Portal to generate labels see the video above. However, you do not have to use our labels for the integration to work. Later in the video you will see how the returns data is captured in the returns portal even if you do not use our labels.

Automated label generation through our label portal, saving you time

Less admin time in preparing info for shipping and customs purposes

More accurate and comprehensive return information

Fewer queries and less incomplete data regarding returns and shipments

3rd Party Returns Management Integrations

If you use another returns platform or have created a platform to manage your returns already, you can connect to Ezi Returns to combine the power of your existing portal with the Ezi Returns solution. Integrating with the Ezi allows seamless data transfer from your platform into ours via webhooks to ease management of your returns while using the unique services we offer.

Benefits include:

Access to local in-country return addresses

Consolidation and bulk shipping of returns

Ezi Returns labels and more

If you’re able to send a webhook when a return is generated on your platform, let us know. We will setup an endpoint for you to send some example request to us. Once we have processed a return then we can send a webhook in our format back to an endpoint at your end. See our standard webhooks for more details.

If you would prefer for us to make an API call to you when a return has been processed then let us know the details.

Upcoming integrations

These are integrations we are actively working on and hope to get up and running with soon.

If your integration is not live, please let us know what you use and we’ll send you an email when it is ready.

Please note:

Connection

This is a one way connection initially meaning that once connected, our system sends a request based on an order number for example. We then receive the required details for the returns process relevant to that order.

Privacy & Data Protection

We are governed and abide by strict data privacy policies and laws including GDPR compliance. You can be assured we never pass on any data of any type to any other party other than what is required for shipping and customs processes.

Basic Service

If you are on our basic service, please be aware that the hubs do not open the packages on that service so the data being pulled through may contain more than 1 item. If this will be an issue for you, you will need to upgrade to use our label portal in order to pre-register returns or to upgrade to the Standard+ service where we open the packages and verify the contents. We can review this at any point in the future.

Do you need to integrate?

In short, yes. Even if you do not use our labels, are only on an FBA or Basic service, or any other reason you feel that integration would grant you little benefit, we can assure you that integrating speeds up every part of our process, no matter the service. We’ll require all sellers to integrate with us over the coming months, as most returns services already do. Shipping and courier services are moving this way for full visibility and automation of shipping and customs processes. This also improves the whole returns process in terms of accuracy and speed, providing a better experience for you, us, and your customers.

For sellers that won't or can't integrate, we can still offer some of our services, but these will be higher priced than those sellers who are integrated to account for the higher amount of work required.

Product Databases

Without an integration, we will need a product database. You can find more information about this on here.