Integrations
We’ll soon require all sellers to integrate with us through one of our purpose built integrations for popular store / order management systems or via our rest API.
For new customers we may not be able to make your account live or arrange shipments until the connection is established and tested. Once you are connected with Ezi Returns you and your customers will benefit from:
- More accurate and comprehensive return information making it easier for you to process refunds & exchanges.
- Quicker and more automated label generation through our label portal.
- Less admin time in preparing information for shipping and customs purposes.
- Less queries or incomplete data regarding returns and shipments.
To see how the connection works when using the Ezi Label portal to generate labels see the video here. However, you do not have to use our labels for the integration to work. Later in the video you will see how the returns data is captured in the returns portal even if you do not use our labels.
Our Current Integrations
Please click the links below to view the setup instructions for these integrations.
Amazon - Unfortunately, we're experiencing delays with this integration. We hope to complete this as soon as we can.
Our Upcoming Integrations
These are Integrations we are actively working on and hope to get up and running with soon. If your Integration is not live, please let us know what you use and we'll send you an email when it is ready.
BigCommerce
Brightpearl
Cloud Commerce Pro
Etsy
JTL
OpenCart
plentymarkets
Shipstation
Volo
X-Cart
Other Integrations and Rest API
We’ll be working through all the popular store / order management systems and creating Integrations as we go, targeting the tools most used by our customers first.
If your system is bespoke and not currently integrated with us, you can connect via our Rest API. You can see our Rest API documentation Here. This will allow you to automatically send your orders details to us.
Alternatively, we have a file upload method that allows you to submit a CSV file of orders. You can find out how to do this Here.
Please note
Connection - This is a one way connection initially, meaning that once connected, our system sends a request based on an order number for example, we then receive back details only relevant to that order that are required for the returns process.
Privacy & Data protection - Of course we are governed and abide by strict data privacy policies and laws including GDPR compliance and you can be assured we never pass on any data of any type to any other party other than what is required for shipping and customs processes.
Basic Service - If you are on the basic service, please be aware that the hubs do not open the packages on that service so the data being pulled through may contain more than 1 item. The only way to address this, if it will be an issue for you, is to upgrade to use our label portal to pre-register returns or to upgrade to the Standard+ service where we open the packages and verify the contents. We can review this at any point in the future.
Do you need to Integrate? – In short, yes. If you do not use our labels, are only on an FBA or Basic services, or any other reason you feel that integration would grant you little benefit, we can assure you that integrating speeds up every part of our process, no matter the service. We’ll require all sellers to integrate with us over the coming months, as most returns services already do. Shipping and courier services are moving this way for full visibility and automation of shipping and customs processes. This also improves the whole returns process in terms of accuracy and speed, providing a better experience for you, us, and your customers.
For sellers that won't or can't integrate, we can still offer some of our services, but these will be higher priced than those sellers who are integrated, to account for the higher amount of work required.