Returns Report Maintenance

By Fay

Our 'Returns Report' feature is temporarily disabled for some maintenance. This should be completed by end of day.


If you need any further information in the meantime, please get in touch.
19.03.24 09:47 AM - Comment(s)

New Returns Addresses

By Fay

We are pleased to announce we now have returns addresses and partners in New Zealand and Belgium!


Update your returns address now on all sales channels, remembering if you use FBA to update your removal address too.

Returns Labels will be available to the new NZ and BE addresses shortly.

You can find t...
13.03.24 03:07 AM - Comment(s)

New Sweden Address

By Fay

Please update your returns address now on all sales channels, remembering if you use FBA to update your removal address too.
 
Returns Labels will be available to the new SE address shortly.

Please note: do not use this address for customers from Norway.
 
You can find the new address with...
25.01.24 08:22 AM - Comment(s)

Label Portal Prices

By Fay

Please be advised that many of our return labels prices have changed with effect from 1st February. Whilst we try to avoid price increases, these have been forced upon us by the providers. 

Label rates are available in your relevant currency below:
GBP (£)   |   USD ($)  ...
24.01.24 07:40 AM - Comment(s)

Sweden Return Address

By Fay

Some time ago we requested sellers to stop using the Sweden returns address.

Please note that any item arriving there from 1st January 2024 will not be transferred to Germany as the Swedish address is no longer in use for us.


Please ensure the address is removed from ALL your sales channels immediatel...
18.01.24 04:48 AM - Comment(s)

Old Ezi Portal is being disabled

By Fay

If you wish to download any data we recommend doing so now.

Don't worry - we will still have access to data ourselves for several months beyond this date and can assist if you need any information.

All our hubs have been processing on the new Ezi software since 1st August or earlier in some&...

10.11.23 10:05 AM - Comment(s)

FBA Storage Fees

By Fay

In March 2023, we changed our FBA service conditions and informed sellers of general changes to these which included the clarification of storage for certain stock we hold such as FBA removals.


Due to the change in Ezi Software, we have not invoiced or charged for storage of your FBA stock until Octo...

10.11.23 10:02 AM - Comment(s)

New Canada Address

By Fay

We are pleased to announce an upgrade to our address in Canada. Whilst our Canadian hub partner remains the same, we are upgrading the warehouse in order to expand and offer the full range of Ezi services and fulfillment operations.

Please update your returns address now on all sales channels, rememb...
05.10.23 10:07 AM - Comment(s)

Changes to the Ezi Resell service

By Fay

The Resell Service has proved very popular, enabling sellers to turn returned goods into sales and profit. However, the existing Ezi software was not originally designed with this purpose in mind. We are now introducing our new software which w...

21.06.23 09:50 AM - Comment(s)

New Mexico Address

By Fay

We are pleased to announce a move to a new partner in Mexico! This will allow all Ezi services and fulfillment operations to expand.

Please update your returns address now on all sales channels, remembering if you use FBA to update your removal address too.

Our Mexico Return Labels have been updated t...
12.06.23 01:05 PM - Comment(s)