These regulations affect all non-EU based sellers who ship or sell goods into the EU and Northern Ireland and introduce more stringent rules surrounding product safety and traceability for goods.

Shipping goods across a border involves a 2 stage customs process: an export and an import. When we ship your goods back to you, our hubs will act as the exporter of the goods and you will be the importer of record.

Our hubs receive and sign for hundreds of parcels every day, often in mixed cages with one signature signing for a bulk delivery. Although courier tracking may show the item as delivered, this is not actually a guarantee that it has arrived at our address.

Ezi Returns is making waves in the e-commerce world by expanding our services to include B2C (business-to-consumer) fulfillment. We're dedicated to providing businesses with seamless, cost-effective solutions that elevate your customer experience and put sustainability at the forefront.

The circular economy is a concept that aims to reduce waste and promote the continual use of resources through reusing, repairing, and recycling. It has many benefits for the environment especially, but also to retailers.

Returns pose a great challenge for ecom businesses in India, where online returns can range between 25% to 40%. This figure brings a significant impact, leading to increased operational costs, decreased customer satisfaction, and potential loss of sales. See how Ezi Returns can help.

Some shipments of your returned goods may require customs information in order to be shipped. In most cases this will depend on your location and where the goods are being shipped from.

Recent research has provided a significant insight into the impact of the consumer’s return experience on sales. 67% of consumers check the returns policy before checking out, and 85% of shoppers say they won’t repeat buy if returns are complicated...