Euro Pricing - Returns Processing

1. Monthly Account Fee

A standing monthly account fee is charged. Choose from Europe, North America & Australia or an all inclusive Worldwide Account.

2. Processing Fee

Different service levels can be chosen in different countries.   Various  service levels to choose from to suit your needs..

3. Consolidation &  Shipping 

We consolidate your items, you are charged a box / pallet consolidation 
& prep fee plus the shipping charge.


Customer Returns Pricing EUROS

Our charges are made up of 3 items.

1. Standing Monthly account fee.
2. Return fee per item. Choose from 1 of our 3 Service levels. (Other Services are available)
3. Consolidation & Shipping Charges back to you.

Labels are available if required for providing postage paid labels to your customers.

Prices shown are effective from 1st January 2022 to 31st December 2022.
Please note pricing is reviewed each January and will be published here from 30th November.

For FBA pricing see here
Monthly Account Fees - Customer Returns
 Europe Account
Fee Includes All Countries , DE, ES, FR, IRE, IT, NL, POL, PT, SE, UK.
 27.50 Per month
North America & Australia Account
Fee Includes All Countries AUS, CAN, MEX, USA. 
 27.50 Per month
Worldwide Ezi Account
Worldwide Account Includes ALL countries above and UAE.
Includes any new countries added. 
 55.00 Per month
Customer Returns Processing Fees EUROS
Basic Returns Service
We do not open the packets on this Service. This is a returns notification service only. 1 piece of information is recorded. This is usually an RA number or order number from the outside of the package.
 1.65 Per return package
 Standard+ Return Service
For each return package received we record the following if available
– 1 of the following – RA or Order or invoice number. If none of these are available we record Customer Last Name if available.
– Item Bar Code or SKU or  title and quantity plus date received.

2.25 Per return Includes 1st Item

0.35 each additional item
Grading Returns Service
Grading service includes the same information as our Standard+ service above plus we will check and grade items. Grading service fees are per item graded.

 2.70 Per package plus the first item
2.20 each additional item in package

Consolidation & Shipping Charge Euros
Box Preparation Fee – per box
Standard Box - <60x40x40cm  (<20kg Vol weight)
Large Box - >70x50x50cm (>20kg Vol weight)s
 3.80 Per box
4.45 Per box
Pallet Preparation Fee – per pallet 24.35 Per Pallet
Plus Shipping Fee
 Please contact us for current shipping prices
Other Fees Euros
Disposal - small items
Subject to approval and restrictions
 0.45 Per item
Oversized Item - Surcharge
Customer Return over 5kg and / or over 1.20m length
1.50 Per item
Pallet Storage Per week -
Box Storage Per week - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days
6.30 Per pallet  per week
up to 0.77 Per box per week

Please note Return processing fees may differ from those shown here for the following countries - UAE - United Arab Emirates.  Please contact us for pricing.

Our Terms & Conditions are available here

EUR Return Label Pricing