Ezi Label Portal
Your Effortless Return Label Solution.
With Ezi Returns’ fully branded label portal, customers can create their own labels directly on your website - in their language, their way.
Simple for you. Seamless for them.
Fully Branded
Add your logo, messaging, links, fonts, and brand colours to make it your own
Seamless Journey
Provide a seamless user journey for your customers accessible from your website or as a standalone portal
Effortless Labels
Fast, easy, and immediate label generation with details emailed to your customer to print off or refer to
Drop-off Display
Local drop-off points will be displayed to your customers
Return Tracking
Customers can track the return parcel from the same portal
Postal Preferences
Choose from Free Post, Customer Pays, or Self Post labels to suit your returns policy
Why do e-commerce brands need a Label Portal?
Streamline Returns Management
Automate the label creation and returns process - saving time, reducing manual admin, and minimising errors.
Enhance Customer Experience
Provide customers with a simple, self-service way to generate return labels anytime, anywhere - no need to contact support.
Reduce Operational Costs
Eliminate the need for pre-printed return labels and cut down on customer service handling costs.
Increase Transparency
Track every return label and shipment in real time, improving visibility for both you and your customers.
Improve Brand Trust
Offering an easy, reliable returns process builds confidence and increases customer loyalty.
Eco-Friendly Solution
Reduce paper waste and unnecessary shipments with digital, on-demand label generation.
Great Compatibility
Support for multiple carriers, countries, and shipping formats - perfect for international operations.
Three Ways to Power Your Returns:
Your Portal, Your Rules
Use our labels to our hubs where we process returns, consolidate and ship in bulk to you by box or pallet.
- The label portal is already available and included in your monthly account fee if you already use us for customer returns. No extra platform or subscription fees to pay.
- Full list of label services available and prices are here.
- Returns are directed to our in country Ezi hub for processing, consolidation and shipment to you by box or pallet. Return processing fees apply and shipping costs incurred.
- Can be activated in 24 hours.
Use specific Ezi label services through our label portal directed to your own address in your home country.
- Returns are routed directly to your own in-country premises.
- Can be activated in 2 to 5 working days.
- Please contact us for a list of services and rates available in your country as they may differ to our regular label services.
- No extra platform or subscription charges if you are already paying our monthly account fee.
Connect your own labels carrier accounts into our label portal.
- Give all your customers a seamless and professional return experience direct to your address.
- Lead time for connecting your carrier accounts to our software is 1 to 2 weeks approximately.
- Use your own / existing returns label carrier accounts.
How it works:
Once you're set up with Ezi Returns' Label Portal, you can provide your Label Portal link to your customers
They enter their order number, email, and postcode
After selecting a label service of their choice, they can view a map of drop-off locations
They can download their labels via the portal, or from the confirmation email sent to them (free-post or customer-paid labels are available)
Effortless Returns. Fully Branded. Completely Yours.
Ezi Returns’ embedded label portal lets your customers create, track, and manage returns right on your website. Quick, easy, and on-brand at every step.
