Adding Users
The label portal works in one of two ways:
A stand-alone customer facing portal to allow quick and easy label generation by you or your customer manually entering the required information.
An integrated portal linked by API to your store system or software platform allowing automated retrieval of the customers order data.
If you are interested in providing the best customer service through an integration, please contact us to find out more.
Before you start
Branding and contact details
The following is only required if you are giving your customers direct access to generate their own labels.
You will need the following information ready:
- Your logo (jpeg or jpg format)
- A home page image to reflect your brand, products, or lifestyle image
- Website URL (preferably your contact page)
- Website URL address to your terms & conditions or returns policy
- Customer services email address
Once you have this information and are ready set up your label portal please contact us on info@ezireturns.com if you would like a call to go through the initial set up process to ensure we get the correct settings in place for you.
Establish your returns policy
By default, your portal is initially set to generate free post labels to your customers which are only charged to you if used.
If you have not done so already, you will need to decide the following policies:
Do you want to offer free returns to all your customers?
- Yes: The settings are easy and you are on the way to a great experience for your customers.
- No: Do you want your customer to pay for their return labels? You will still be able to generate free post labels for some of your customers, for example if your customer has received a wrong/damaged item.
Coming soon
Labels in a box – the option to pre-print labels in advance to include with your outbound order packages for a seamless return experience for your customers.
