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EZI CUSTOMER USER MANUALS
How to submit a B2C fulfillment/resell order
B2C or Resell orders of your graded returns should be submitted automatically via your integration with us. Alternatively, they can be submitted manually as shown below.
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Go to Shipping Request in the top bar menu
Select the hub you want to ship to and click B2C/Resell order
You will then see your available inventory/boxes or pallets in the selected hub. From here, you can search using the box reference, barcode, or SKU
Enter the quantity of each item you would like to ship and press the green + icon to add it to the shipment. When you have added all the items to the order, press Continue
On the Finalise Shipment Request screen enter the customer details
You have the option to upload a packing slip or invoice to be included in the order if required, and you can also add your own internal reference and any special instructions
Click Create Shipment Request, and your Shipment Request summary will display

Ezi Tip:

A list of all your shipments can be found by going to Reports, and selecting Outgoing from the drop down menu

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Ezi Returns offer local return addresses in Australia, Belgium, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, Switzerland, UAE, UK & USA; with more countries being added continuously. With over 18 years of retail and ecommerce selling on various channels and into various markets both in store and online,  we feel we fully understand the issues faced by both customers and retailers in handling returns quickly, efficiently and at a cost-effective price.

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