EZI INTEGRATION
Ezi x Rithum
(previously ChannelAdvisor)
Follow these simple steps to connect Ezi Returns with your Rihtum/ChannelAdvisor account:
Login using your Rihtum/ChannelAdvisor account details.
You will be given a token. Send an email to Ezi Returns (info@ezireturns.com) containing this token. Include that you request to integrate your Channel Advisor account, along with the following details:
Two Order Numbers for each Channel Advisor connected storefront. These should be for completed orders so we can check the contents of each field come through correctly. No returns will be processed for these example orders as a part of this testing.
If you encounter any problems when following these instructions, please send us an email with the details to info@ezireturns.com
Once we have completed tests upon the orders given and have confirmed we're seeing all the information the integration needs to see, we'll let you know and you'll be considered integrated.
Other integrations
Looking for another integration? See our full list below.
Automated label generation through our label portal, saving you time
More accurate and comprehensive return information making it easier for you to process refunds & exchanges
Less admin time in preparing info for shipping and customs purposes
Fewer queries and less incomplete data regarding returns and shipments
Please note:
Connection
This is a one way connection initially meaning that once connected, our system sends a request based on an order number for example. We then receive the required details for the returns process relevant to that order.
Privacy & Data Protection
We are governed and abide by strict data privacy policies and laws including GDPR compliance. You can be assured we never pass on any data of any type to any other party other than what is required for shipping and customs processes.
Basic Service
If you are on our basic service, please be aware that the hubs do not open the packages on that service so the data being pulled through may contain more than 1 item. If this will be an issue for you, you will need to upgrade to use our label portal in order to pre-register returns or to upgrade to the Standard+ service where we open the packages and verify the contents. We can review this at any point in the future.
Do you need to integrate?
In short, yes. Even if you do not use our labels, are only on an FBA or Basic service, or any other reason you feel that integration would grant you little benefit, we can assure you that integrating speeds up every part of our process, no matter the service. We’ll require all sellers to integrate with us over the coming months, as most returns services already do. Shipping and courier services are moving this way for full visibility and automation of shipping and customs processes. This also improves the whole returns process in terms of accuracy and speed, providing a better experience for you, us, and your customers.
For sellers that won't or can't integrate, we can still offer some of our services, but these will be higher priced than those sellers who are integrated to account for the higher amount of work required.
Product Databases
Without an integration, we will need a product database. You can find more information about this on here.
