IMPORTANT UPDATE ACTION REQUIRED
IMPORTANT UPDATE ACTION REQUIRED
We informed all sellers using our USA new Jersey address in December 2022 that our partners who operate the New Jersey returns address is being closed down in early 2023.
Their decision, which was a surprise to us, is due to various reasons around their own business and not to do with Ezi Returns. We were informed of this just a couple of weeks ago which we realize is not ideal timing with peak season already in progress but we have acted quickly to appoint a new returns partner in the Chicago area.
This move will actually be an improvement as the new partner will be offering the full range of Ezi Returns services that were not previously available in New Jersey and a greater range of shipping services.. The new partners will also be operating on the new Ezi software so if you use us in other countries all your returns, orders and shipments will be on one system.
Our new software will go live only with the Chicago hub initially in January with our other hubs moving to it in February 2023.
Processing of any returns still arriving until mid January will continue as normal at New Jersey.
Shipments of your goods will continue from New Jersey until the end of January.
Parcel diversion will be set up with USPS etc. from the end of January for any remaining returns to be re routed to the new address
To do now
Please update all your sales channels and other places where your New Jersey returns address is currently used.
If you use Amazon FBA please remember to also update your FBA removal address.
Please see the "Your Addresses" page available in your Ezi portal under the help menu or home page.
Many thanks for your business.
