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Changes to the Ezi Resell service

By Fay

The Resell Service has proved very popular, enabling sellers to turn returned goods into sales and profit. However, the existing Ezi software was not originally designed with this purpose in mind. We are now introducing our new software which w...

21.06.23 09:50 AM - Comment(s)
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New Mexico Address

By Fay

We are pleased to announce a move to a new partner in Mexico! This will allow all Ezi services and fulfillment operations to expand.

Please update your returns address now on all sales channels, remembering if you use FBA to update your removal address too.

Our Mexico Return Labels have been updated t...
12.06.23 01:05 PM - Comment(s)
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New Canadian Returns Address

By info

We are pleased to announce a move to a new partner in Canada that will allow all Ezi services and fulfillment operations to expand and some exciting opportunities for sellers wanting to move stock into North America.

Please update your returns address now on all sales channels remembering i...

29.03.23 12:01 PM - Comment(s)
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Temporary Issue with The Netherlands Hub

By info

Due to a recent change in management at the NL hub, coupled with staff shortages due to annual leave, there is a temporary backlog in processing returns and shipments.
10.03.23 11:56 AM - Comment(s)
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Continuing Issues with USPS at the USA Florida hub.

By info

We are aware of a number of issues due to USPS services and processes which have been in a state of chaos and disarray for some time in Miami. Unfortunately this is still continuing.

Our USA hub is receiving cages of parcels some weeks AFTER the tracking states it has been delivered. They are also re...
02.02.23 08:27 AM - Comment(s)
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Ezi Returns USA New Jersey address change -

By info

We informed all sellers using our USA new Jersey address in December 2022 that our partners who operate the New Jersey returns address is being closed down in early 2023.

Their decision, which was a surprise to us, is due to various reasons around their own business and not to do with&...
22.12.22 02:42 PM - Comment(s)
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Shipping Rate Increases from EU to UK - effective from 28th October 2022

By info

Please note due to increased costs from  transport companies, some shipping rates have been updated from EU countries to the UK on  our consolidated services from 28th October. Rates exclude VAT but include door to door shipping & customs clearance as returned goods exempt of taxes ...
27.10.22 10:56 AM - Comment(s)
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Ezi Returns offer local return addresses in Australia, Belgium, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, UAE, UK & USA; with more countries being added continuously. With over 18 years of retail and ecommerce selling on various channels and into various markets both in store and online,  we feel we fully understand the issues faced by both customers and retailers in handling returns quickly, efficiently and at a cost-effective price.

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