ezireturns.com

Job Opportunity: Head of Shipping Operations

By - Fay
17.02.25 09:06 AM

Head of Shipping Operations

Deadline for applications is 21st February 2025.  Interviews will be conducted early March 2025.

Ezi Returns is an international enterprise offering a worldwide returns solution for online sellers who are involved in cross border trade.  We are a registered business in the UK and work with key partners in 19 countries and growing. 


Ezi Returns are looking to appoint a Head of Shipping Operations to be responsible for the overall shipping operations for the business. This will include developing the shipping and logistics operations for improved efficiency, cost effectiveness and also to facilitate the launch of ‘Ezi Shipping’

The successful would be an important part of our small but dedicated staff team of 15 people who look after admin, day to day operations, customer service and shipping working with our warehouse partners and shipping providers around the world.



This role would involve:

  • Working with and supervising our shipping team & customs specialist to develop the worldwide shipping and logistics operations in the Ezi Returns network. 
  • To facilitate and launch the ‘Ezi Shipping’ branch of the company.
  • To liaise with couriers and transporters worldwide to secure the best rates to ensure our competitive stance in the logistics markets
  • To be involved in driving forward new software developments and shipping management platforms

The role is varied and requires flexibility. The role can be carried out on a remote working basis although there will be a requirement for occasional travel to attend certain meetings, hub visits, or events as requested.



Essential skills / experience
  • Extensive experience in shipping operations.
  • Extensive experience in negotiating rates with couriers, freight forwarders or other shipping & logistics providers. 
  • Extensive experience in a variety of logistics software management
  • Experience in managing or supervising colleagues
  • Excellent IT skills   
  • Good communication skills.
  • Good problem solver.
  • Attention to detail.
  • Strong time management skills. 
  • Ability to work well with others on a remote basis. 
  • Organizational skills.
  • Quality management skills.
  • Works well with deadlines.
  • Fluent in or first language being English.

Desirable skills / experience
An additional language.

Conditions of employment
Location: Remote working so not location specific
Salary range: £42,000 - £46,000 GBP p.a.

Working Hours: Full time 40 hours per week. Flexible working hours can be arranged.

Holidays: 20 days holiday per year plus national bank / mandatory holidays

Pension Scheme: Company contribution of 3% of qualifying earnings


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Ezi Returns offer local return addresses in Australia, Belgium, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, Switzerland, UAE, UK & USA; with more countries being added continuously. With over 18 years of retail and ecommerce selling on various channels and into various markets both in store and online,  we feel we fully understand the issues faced by both customers and retailers in handling returns quickly, efficiently and at a cost-effective price.

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