Fay | ezireturns.com

As we continue to enhance our platform and deliver more value to your business, a few adjustments are being made to our 2026 pricing to ensure we can keep providing the level of service and innovation you rely on.

As always, we try to ensure Ezi Returns is the most cost effective returns solution for...

01.12.25 10:46 AM - Comment(s)

Portal Disruptions Due to Cloudfare Outage

By Fay

You may experience some disruptions within your Ezi Portal at the moment due to problems affecting major internet infrastructure firm, Cloudflare.

This is a widespread issue but we apologise for any inconvenience this may cause.

Thank you for your patience and understanding.

18.11.25 03:02 PM - Comment(s)

Just launched: Ezi's NEW Label Portal!

By Fay

We are excited to announce the new Ezi Returns Label Portal is here with new features, more customisation options and settings to improve your returns experience.

The roll out will begin next week (w/c 27th October) in batches, so you'll be emailed when your label portal is due to be switched ov...

24.10.25 10:36 AM - Comment(s)

USA UPS De Minimis Processing Times

By Fay

The suspension of de minimis exemption for low-value shipments (under 800.00 USD) has resulted in more shipments requiring formal customs clearances, which has led to increased processing time for UPS.

Whilst there is no further action required by our sellers, packages being exported to the US must r...

01.10.25 08:26 AM - Comment(s)

We have recently had an issue with USPS labels being returned to some customers due to a zip code change in our US Miami hub.

As the disruption has continued for an unacceptable period, we decided to move to another provider for USPS return labels to address the ongoing problem which are now live and...

18.09.25 11:06 AM - Comment(s)

Evri to Asda2You Return Labels Switch

By Fay

We’re excited to announce that we are switching our UK return labels from Evri to Asda2You.
This service offers lower-priced labels, a large drop-off network, and a convenient returns experience for your customers.

Asda2You labels are available at £3.85 per label. If you charge customers for labels in...

16.09.25 11:17 AM - Comment(s)

Our label provider is currently experiencing a full-scale outage affecting many of our EU label services. This is resulting in the following issues:

- Customers are unable to register returns.
- Some customers may register a return but not receive a return label.

We sincerely apologise for the inconven...

02.07.25 08:56 AM - Comment(s)

We’re excited to introduce our new PostNord label services in Denmark, Finland, and Sweden - making returns simpler and more affordable for our Nordic customers.

22.05.25 02:48 PM - Comment(s)

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Canada Post Strike
By Fay

Canada Post is on strike from May 22, 2025. This will affect all services in Canada, resulting in slower or no movement of returns.

We appreciate your understanding and patience during this period, and we are doing our utmost to minimise the impact on your operations.

If you have any questions o...

20.05.25 08:27 AM - Comment(s)

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Important SE Update
By Fay

There have been some important changes to our services in Sweden.

Unfortunately, we have been unable to find a suitable or reliable partner to act as a return address and processing centre over the past couple of years in Sweden despite exhaustive efforts.

Therefore we are forced to change...

09.05.25 11:56 AM - Comment(s)

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Next

Ezi Returns offer local return addresses in Australia, Belgium, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, Switzerland, UAE, UK & USA; with more countries being added continuously. With over 18 years of retail and ecommerce selling on various channels and into various markets both in store and online, we feel we fully understand the issues faced by both customers and retailers in handling returns quickly, efficiently and at a cost-effective price.

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New 2026 Pricing

Portal Disruptions Due to Cloudfare Outage

You may experience some disruptions within your Ezi Portal at the moment due to problems affecting major internet infrastructure firm, Cloudflare.

This is a widespread issue but we apologise for any inconvenience this may cause.

Thank you for your patience and understanding.

Just launched: Ezi's NEW Label Portal!

We are excited to announce the new Ezi Returns Label Portal is here with new features, more customisation options and settings to improve your returns experience.

The roll out will begin next week (w/c 27th October) in batches, so you'll be emailed when your label portal is due to be switched ov...

USA UPS De Minimis Processing Times

USPS Label Issues

Evri to Asda2You Return Labels Switch

EU Label Issues

New Label Services

Canada Post Strike

Important SE Update

There have been some important changes to our services in Sweden.

Unfortunately, we have been unable to find a suitable or reliable partner to act as a return address and processing centre over the past couple of years in Sweden despite exhaustive efforts.

Therefore we are forced to change...

Categories

Tags

You may experience some disruptions within your Ezi Portal at the moment due to problems affecting major internet infrastructure firm, Cloudflare.This is a widespread issue but we apologise for any inconvenience this may cause.Thank you for your patience and understanding.

We are excited to announce the new Ezi Returns Label Portal is here with new features, more customisation options and settings to improve your returns experience.The roll out will begin next week (w/c 27th October) in batches, so you'll be emailed when your label portal is due to be switched ov...

Canada Post is on strike from May 22, 2025. This will affect all services in Canada, resulting in slower or no movement of returns.We appreciate your understanding and patience during this period, and we are doing our utmost to minimise the impact on your operations.If you have any questions o...

There have been some important changes to our services in Sweden. Unfortunately, we have been unable to find a suitable or reliable partner to act as a return address and processing centre over the past couple of years in Sweden despite exhaustive efforts. Therefore we are forced to change...

You may experience some disruptions within your Ezi Portal at the moment due to problems affecting major internet infrastructure firm, Cloudflare.

This is a widespread issue but we apologise for any inconvenience this may cause.

Thank you for your patience and understanding.

There have been some important changes to our services in Sweden.

Unfortunately, we have been unable to find a suitable or reliable partner to act as a return address and processing centre over the past couple of years in Sweden despite exhaustive efforts.

Therefore we are forced to change...