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EU Label Issues

By Fay

Our label provider is currently experiencing a full-scale outage affecting many of our EU label services. This is resulting in the following issues:

- Customers are unable to register returns.

- Some customers may register a return but not receive a return label.


    We sincerely apologise for the inconven...

    02.07.25 08:56 AM - Comment(s)
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    New Label Services

    By Fay

    We’re excited to introduce our new PostNord label services in Denmark, Finland, and Sweden - making returns simpler and more affordable for our Nordic customers.


    22.05.25 02:48 PM - Comment(s)
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    Canada Post Strike

    By Fay

     Canada Post is on strike from May 22, 2025. This will affect all services in Canada, resulting in slower or no movement of returns.

    We appreciate your understanding and patience during this period, and we are doing our utmost to minimise the impact on your operations.

    If you have any questions o...

    20.05.25 08:27 AM - Comment(s)
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    Important SE Update

    By Fay

    There have been some important changes to our services in Sweden. 

    Unfortunately, we have been unable to find a suitable or reliable partner to act as a return address and processing centre over the past couple of years in Sweden despite exhaustive efforts. 

    Therefore we are forced to change...

    09.05.25 11:56 AM - Comment(s)
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    New UK Label Options

    By Fay

    We’re excited to introduce our new label service in the UK through Asda2You, offering lower-priced labels, a large drop-off network, and a convenient returns experience for your customers. 

    The new Asda2You labels will be available at £3.85 per label. 

    If you already offer Free Post labels i...

    07.04.25 12:23 PM - Comment(s)
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    Shipping items cross-border between USA and Canada

    By Fay

    Due to the new regulations under discussion regarding shipping items cross-border from Canada to USA and vice-versa, there may be some delays with these shipments.

    We thank you for your patience and understanding whilst we work around these new rules.

    19.03.25 01:06 PM - Comment(s)
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    Job Opportunity: Head of Shipping Operations

    By Fay

    Ezi Returns is an international enterprise offering a worldwide returns solution for online sellers who are involved in cross border trade.  We are a registered business in the UK and work with key partners in 19 countries and growing. 


    Ezi Returns are looking to appoint a Head of Shipping ...
    17.02.25 09:06 AM - Comment(s)
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    Important updates regarding Return Label Services and your Label Portal

    By Fay

    Price changes to return labels

    Our label providers have given notice of some small price increases which will take effect from 15th February. 

    We have absorbed some of the increases and delayed the implementation date to give you time to change your local selling prices if you charge your custome...
    05.02.25 03:51 PM - Comment(s)
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    Scheduled Label Portal Downtime

    By Fay

    Please be advised that there will be some planned downtime for our Label Portal next Monday 3rd February at 06:00 GMT / 07:00 CET.

    This is in order to carry out some necessary updates, and is expected to last approximately 30 minutes.

    Thank you for your patience.
    30.01.25 11:08 AM - Comment(s)
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    Important changes to Evri UK return labels

    By Fay

    Due to the poor service and the fact Evri have not settled any claims for lost packages with us, we are looking to replace this service by the end of January.

    Please note that from the 1st January 2025 the price for Evri labels will increase to £5.95. This service is only suitable for package sup to ...
    12.12.24 12:07 PM - Comment(s)
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    Ezi Returns offer local return addresses in Australia, Belgium, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, Switzerland, UAE, UK & USA; with more countries being added continuously. With over 18 years of retail and ecommerce selling on various channels and into various markets both in store and online,  we feel we fully understand the issues faced by both customers and retailers in handling returns quickly, efficiently and at a cost-effective price.

    Copyrights © 2019 Ezi Returns. All rights are reserved.