Just launched: Ezi's NEW Label Portal!

By - Fay
24.10.25 10:36 AM

We are excited to announce the new Ezi Returns Label Portal is here with new features, more customisation options and settings to improve your returns experience.

The roll out will begin next week (w/c 27th October) in batches, so you'll be emailed when your label portal is due to be switched over. Don't worry, everything you are used to is still working, and there's very little for you to do as most changes will still be in place. You will be emailed with your new label portal URL and the new settings available to you.

Why did we rebuild the Portal?
We built the new Ezi Label portal using the latest technology from the ground up to ensure all the new features we are planning (and that some of you requested!) are easily and robustly enabled to suit your returns policy.


New features: live now

New clean and fresh design and layout. 
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Customisable font to match your branding font and image. 
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Colour schemes to match your company branding. 
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More customisation of messaging and customer instructions. 
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Discreet Ezi Returns branding: to allow your brand to stand out and shine. 
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Document uploads: if you want your customers to upload photos, postage receipts this is now possible. 
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Connect your own return label carrier accounts in your home country (conditions apply).
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Direct labels in your own country to your own address instead of the Ezi warehouse (subject to availability).
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And much more.

All the great existing features are still there including customisable reasons & actions, max days since order, minimum value, customer paid or free post labels, self post, discount voucher codes, etc.


Coming soon

New quick create label function to allow you to quickly and easily create labels in the backend of the system. 
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Add your own payment gateway checkout for customer paid labels (Stripe).
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Automated refunds. 
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Automated Exchanges. 
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and much more.