1. Monthly Account Fee
A standing monthly account fee is charged. Choose from Europe, North America & Australia or an all inclusive Worldwide Account.
2. Processing Fee
Different service levels can be chosen in different countries. Various service levels to choose from to suit your needs.
3. Consolidation & Shipping
We consolidate your items, you are charged a box / pallet consolidation
& prep fee plus the shipping charge.
Customer Returns Pricing GBP
|Monthly Account Fees - Customer Returns||GBP Excl VAT|
Fee includes All Countries DE, ES, FR, IRE, IT, NL, POL, PT, SE, UK,
Label solution available for other EU countries
|24.00 Per month|
|North America & Australia Account|
Fee Includes All Countries AUS, CAN, MEX, USA.
|24.00 Per month|
| Worldwide Ezi Account|
Worldwide Account Includes ALL countries above and UAE.
Includes any new countries added.
|48.00 Per month|
|Customer Return Processing Fees||GBP Excl Vat|
Basic Returns Service
We do not open the packets on this Service. This is a returns notification service only. 2 pieces of information are recorded. This is usually the Tracking reference and RA or order number from the outside of the package.
|1.40 Per return|
Standard+ Return Service
For each return package received we record the following if available
– 1 of the following – RA or Order or invoice number. If none of these are available we record Customer last name if available.
– Item Bar Code or SKU or title and quantity plus date received.
Fee includes1st item. Each additional Item fee is charged for more than 1 item in a package
1.90 Per return Includes 1st Item
0.30 each additional item
Grading Returns Service
Grading service includes the same information as our Standard+ service above plus we will check and grade items.
2.30 Per Package includes 1st item
1.90 each additional item in package
|Consolidation & Shipping Charges||GBP Excl VAT|
Box Preparation Fee – per box
Standard Box - <60x40x40cm (<20kg Vol weight)
Large Box - >70x50x50cm (>20kg Vol weight)
3.30 Per box
3.85 Per box
|Pallet Preparation Fee – per pallet||21.00 Per pallet|
|Plus Shipping Fee|| Please contact us for current shipping prices|
|Other Fees||GBP Excl VAT|
Disposal - small items
Subject to approval and restrictions
0.40 Per item
Oversized Item - Surcharge
Customer Return over 5kg and/or over 1.20m length
1.40 Per item
Pallet Storage Per week -
Box Storage Per week - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days
5.46 Per pallet per week
up to 0.70 Per box per week
Please note Return processing fees may differ from those shown here for the following countries - UAE - United Arab Emirates. Please contact us for pricing.
Our Terms & Conditions are available here