Returns Pricing

Our Returns pricing is made up of three parts: Monthly Account Fee, Processing Fee, and Consolidation/Shipping fee. We have also introduced a tiered pricing system on a per country basis. Please see below for more details.

Return Label Services
FBA Services
Fulfillment Services
Charity Donation or Liquidation

Customer Returns

Our Returns pricing is made up of three parts: Monthly Account Fee, Processing Fee, and Consolidation/Shipping fee.

The latter two are based on a tiered pricing system which is explained below.

How does tiered pricing work?

The tiered pricing is charged on a per hub and per use basis.

For example, if you utilise our Ezi hubs in UAE or Switzerland you will be charged the tier 3 pricing for the returns processed within those hubs, and tier 2 pricing will be applied to returns processed in Mexico and India. Processing in all other countries will be charged under the tier 1 pricing rates.

Monthly Account Fee

A standing monthly account fee is charged. Choose from Europe, North America & Rest of World or an all inclusive Worldwide Account

Processing Fee

Return fee per item. You can choose from a variety of service levels to suit your needs, and offer different ones in each country

Consolidation & Shipping

We consolidate your items, and you are charged a box/pallet consolidation & prep fee plus the shipping charge

GBP
USD
EUR
GBP

GBP Customer Returns Pricing

Labels are also available if required for providing postage paid labels to your customers, you can find out more here.
Prices shown are effective from 1st January 2025 to 31st December 2025.
Monthly Account Fees - Customer Returns
All Countries 
Account Set Up Fee
One off fee for setting up a Returns account
 30
Europe Account
Fee includes All Countries  BE, CH, DE, ES, FR, IRE, IT, NL, POL, PT, SE, UK.
Label solution available for other EU countries
32.50 per month
North America & Rest of World Account
Fee includes All Countries available AUS, CAN, INDIA, MEX, NZ, UAE, USA.
32.50 per month
Worldwide Ezi Account
Worldwide Account Includes ALL countries above.
Includes any new countries added. 
59 per month
Customer Return Processing FeesTier 1
(All countries excl. IND, MEX, CH, UAE)
Tier 2
(IND, MEX)
Tier 3
(CH, UAE)
Basic Returns Service
We do not open the packets on this Service. This is a returns notification service only. 2 pieces  of information are recorded. This is usually the Tracking reference and RA or order number from the outside of the package.
1.65 per return 1.35 per return 1.80 per return
Standard+ Return Service
For each return package received we record the following if available
– 1 of the following: RA or Order or invoice number. If none of these are available we record Customer last name if available.
– Item Bar Code or SKU or title and quantity plus date received.
Fee includes1st item. Each additional Item fee is charged for more than 1 item in a package



2.35 per return (includes 1st item)

0.45 each additional item



1.90 per return (includes 1st item)

0.40 each additional item
2.55 per return (includes 1st item) 

0.50 each additional item
Grading Returns Service
Same as Standard+ with the addition of a basic visual inspection of the items to report on the condition for resale.

 2.80 per package (includes 1st item)

2.35 each additional item in package

 2.30 per package (includes 1st item)

1.95 each additional item in package
3.10 per package (includes 1st item)

 2.55 each additional item in package
Consolidation & Shipping ChargesTier 1
(All countries excl. 
IND, MEX, CH, UAE)
Tier 2
(IND, MEX)
Tier 3
(CH, UAE)
Box Preparation Fee – per box
For Boxes approx size 60x40x40cm or up to 20kg Volumetric weight
For Boxes 70x50x50cm or similar or greater than 20kg volumetric weight
3.75 per box

4.35 per box
 3.20 per box

3.60 per box
3.95 per box

4.55 per box 
 Pallet Preparation Fee – per pallet 26.50 per pallet 21.50 per pallet 29.00 per pallet
Plus Shipping Fee
 Please contact us for current shipping prices
 Please contact us for current shipping prices Please contact us for current shipping prices
Other FeesTier 1
(All countries excl. IND, MEX, CH, UAE)
Tier 2
(IND, MEX)
Tier 3
(CH, UAE)
Disposal - small items
Subject to approval and restrictions
0.52 per item
 0.42 per item 0.55 per item
Oversized Item - Surcharge
Customer Return over 5kg and/or over 1.20m length
1.90 per item
1.55 per item  1.95 per item
Storage
Pallet Storage
Box Storage - applies only if shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days
0.95 per pallet per day

Up to 0.10 per box per day

 0.76 per pallet per day

Up to 0.08 per day

1.05 per pallet per day

Up to 0.10 per box per day

Please note: All pricing shown here is excluding VAT.


Our Terms & Conditions are available here.

Shipping Fees EU to UK mainland using Ezi Consolidated Services
The rates below are in place from 28th October 2022 but are subject to change at any time.
Rates include door to door delivery and customs clearance fees as returned goods without VAT and duties
.
GBP excl. VAT
Standard Box up to 20kg volumetric weight
From DE

£25.40 Per box
Large Box - Greater than 20kg volumetric weight
From DE

£29.65 Per box
Pallets
From DE

£242.40 Per pallet
USD

USD Customer Returns Pricing

Labels are also available if required for providing postage paid labels to your customers, you can find out more here.
Prices shown are effective from 1st January 2025 to 31st December 2025.
Monthly Account Fees - Customer Returns
All Countries 
Account Set Up Fee
One off fee for setting up a Returns account
40
Europe Account
Fee includes All Countries  BE, CH, DE, ES, FR, IRE, IT, NL, POL, PT, SE, UK.
Label solution available for other EU countries
42.50 per month
North America & Rest of World Account
Fee includes All Countries available AUS, CAN, INDIA, MEX, NZ, UAE, USA.
42.50 per month
Worldwide Ezi Account
Worldwide Account Includes ALL countries above.
Includes any new countries added. 
79 per month
Customer Return Processing FeesTier 1
(All countries excl. IND, MEX, CH, UAE)
Tier 2
(IND, MEX)
Tier 3
(CH, UAE)
Basic Returns Service
We do not open the packets on this Service. This is a returns notification service only. 2 pieces  of information are recorded. This is usually the Tracking reference and RA or order number from the outside of the package.
2.10 per return 1.70 per return 2.25 per return
Standard+ Return Service
For each return package received we record the following if available
– 1 of the following: RA or Order or invoice number. If none of these are available we record Customer last name if available.
– Item Bar Code or SKU or title and quantity plus date received.
Fee includes1st item. Each additional Item fee is charged for more than 1 item in a package


2.95 per return (includes 1st item)

0.55 each additional item


2.35 per return (includes 1st item)

0.50 each additional item
3.20 per return (includes 1st item) 

0.60 each additional item
Grading Returns Service
Same as Standard+ with the addition of a basic visual inspection of the items to report on the condition for resale.

 3.60 per package (includes 1st item)

3.10 each additional item in package

2.90 per package (includes 1st item)

2.55 each additional item in package
3.90 per package (includes 1st item)

 3.25 each additional item in package
Consolidation & Shipping ChargesTier 1
(All countries excl. tier IND, MEX, CH, UAE)
Tier 2
(IND, MEX)
Tier 3
(CH, UAE)
Box Preparation Fee – per box
For Boxes approx size 60x40x40cm or up to 20kg Volumetric weight
For Boxes 70x50x50cm or similar or greater than 20kg volumetric weight
4.95 per box

5.60 per box
 4.00 per box

4.50 per box
5.35 per box

5.95 per box 
 Pallet Preparation Fee – per pallet 34.00 per pallet 27.50 per pallet36.00 per pallet
Plus Shipping Fee
 Please contact us for current shipping prices
 Please contact us for current shipping prices Please contact us for current shipping prices
Other FeesTier 1
(All countries excl. tier IND, MEX, CH, UAE)
Tier 2
(IND, MEX)
Tier 3
(CH, UAE)
Disposal - small items
Subject to approval and restrictions
0.70 per item
0.55 per item  0.70 per item
Oversized Item - Surcharge
Customer Return over 5kg and/or over 1.20m length
2.40 per item
 1.85 per item 2.25 per item
 Storage
Pallet Storage
Box Storage - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days
1.20 per pallet per day

Up to 0.91 per box per day

1.14 per pallet per day

Up to 0.91 per box per day
 1.35 per pallet per day

Up to 0.98 per box per day

Please note: All pricing shown here is excluding VAT.


Our Terms & Conditions are available here.

EUR

EUR Customer Returns Pricing

Labels are also available if required for providing postage paid labels to your customers, you can find out more here.
Prices shown are effective from 1st January 2025 to 31st December 2025.
Monthly Account Fees - Customer Returns
All Countries 
Account Set Up Fee
One off fee for setting up a Returns account
 35
Europe Account
Fee includes All Countries  BE, CH, DE, ES, FR, IRE, IT, NL, POL, PT, SE, UK.
Label solution available for other EU countries
38 per month
North America & Rest of World Account
Fee includes All Countries available AUS, CAN, INDIA, MEX, NZ, UAE, USA.
38 per month
Worldwide Ezi Account
Worldwide Account Includes ALL countries above.
Includes any new countries added. 
69 per month
Customer Return Processing FeesTier 1
(All countries excl. IND, MEX, CH, UAE)
Tier 2
(IND, MEX)
Tier 3
(CH, UAE)
Basic Returns Service
We do not open the packets on this Service. This is a returns notification service only. 2 pieces  of information are recorded. This is usually the Tracking reference and RA or order number from the outside of the package.
1.95 per return 1.55 per return2.05 per return
Standard+ Return Service
For each return package received we record the following if available
– 1 of the following: RA or Order or invoice number. If none of these are available we record Customer last name if available.
– Item Bar Code or SKU or title and quantity plus date received.
Fee includes1st item. Each additional Item fee is charged for more than 1 item in a package


2.70 per return (includes 1st item)

0.50 each additional item


2.15 per return (includes 1st item)

0.40 each additional item
2.95 per return (includes 1st item) 

0.55 each additional item
Grading Returns Service
Same as Standard+ with the addition of a basic visual inspection of the items to report on the condition for resale.

 3.25 per package (includes 1st item)

2.75 each additional item in package

2.55 per package (includes 1st item)

2.20 each additional item in package
3.55 per package (includes 1st item)

3.00 each additional item in package
Consolidation & Shipping ChargesTier 1
(All countries excl. IND, MEX, CH, UAE)
Tier 2
(IND, MEX)
Tier 3
(CH, UAE)
Box Preparation Fee – per box
For Boxes approx size 60x40x40cm or up to 20kg Volumetric weight
For Boxes 70x50x50cm or similar or greater than 20kg volumetric weight
4.30 per box

5.00 per box
 3.35 per box

3.95 per box
4.65 per box

5.40 per box 
 Pallet Preparation Fee – per pallet 31.00 per pallet 24.00 per pallet32.50 per pallet
Plus Shipping Fee
 Please contact us for current shipping prices
 Please contact us for current shipping prices Please contact us for current shipping prices
Other FeesTier 1
(All countries excl. IND, MEX, CH, UAE)
Tier 2
(IND, MEX)
Tier 3
(CH, UAE)
Disposal - small items
Subject to approval and restrictions
0.60 per item
 0.45 per item 0.60 per item
Oversized Item - Surcharge
Customer Return over 5kg and/or over 1.20m length
2.20 per item
 1.70 per item2.25 per item
 Storage
Pallet Storage
Box Storage - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days
1.10 per pallet per day

Up to 0.11 per box per day

0.88 per pallet per day

Up to 0.11 per box per day
 1.21 per pallet per day

Up to 0.11 per box per day

Please note: All pricing shown here is excluding VAT.


Our Terms & Conditions are available here.