Returns Pricing
Our Returns pricing is made up of three parts: Monthly Account Fee, Processing Fee, and Consolidation/Shipping fee. We have also introduced a tiered pricing system on a per country basis. Please see below for more details.
Customer Returns
Our Returns pricing is made up of three parts: Monthly Account Fee, Processing Fee, and Consolidation/Shipping fee.
The latter two are based on a tiered pricing system which is explained below.
How does tiered pricing work?
The tiered pricing is charged on a per hub and per use basis.
For example, if you utilise our Ezi hubs in UAE or Switzerland you will be charged the tier 3 pricing for the returns processed within those hubs, and tier 2 pricing will be applied to returns processed in Mexico and India. Processing in all other countries will be charged under the tier 1 pricing rates.
Monthly Account Fee
A standing monthly account fee is charged. Choose from Europe, North America & Rest of World or an all inclusive Worldwide Account
Processing Fee
Return fee per item. You can choose from a variety of service levels to suit your needs, and offer different ones in each country
Consolidation & Shipping
We consolidate your items, and you are charged a box/pallet consolidation & prep fee plus the shipping charge
GBP
USD
EUR
GBP
GBP Customer Returns Pricing
Labels are also available if required for providing postage paid labels to your customers, you can find out more here.
Prices shown are effective from 1st January 2025 to 31st December 2025.
| Monthly Account Fees - Customer Returns | All Countries |
| Account Set Up Fee One off fee for setting up a Returns account | 30 |
Europe Account Fee includes All Countries BE, CH, DE, ES, FR, IRE, IT, NL, POL, PT, SE, UK. Label solution available for other EU countries | 32.50 per month |
| North America & Rest of World Account Fee includes All Countries available AUS, CAN, INDIA, MEX, NZ, UAE, USA. | 32.50 per month |
| Worldwide Ezi Account Worldwide Account Includes ALL countries above. Includes any new countries added. | 59 per month |
| Customer Return Processing Fees | Tier 1 (All countries excl. IND, MEX, CH, UAE) | Tier 2 (IND, MEX) | Tier 3 (CH, UAE) |
Basic Returns Service We do not open the packets on this Service. This is a returns notification service only. 2 pieces of information are recorded. This is usually the Tracking reference and RA or order number from the outside of the package. | 1.65 per return | 1.35 per return | 1.80 per return |
Standard+ Return Service For each return package received we record the following if available – 1 of the following: RA or Order or invoice number. If none of these are available we record Customer last name if available. – Item Bar Code or SKU or title and quantity plus date received. Fee includes1st item. Each additional Item fee is charged for more than 1 item in a package | 2.35 per return (includes 1st item) 0.45 each additional item | 1.90 per return (includes 1st item) 0.40 each additional item | 2.55 per return (includes 1st item) 0.50 each additional item |
Grading Returns Service Same as Standard+ with the addition of a basic visual inspection of the items to report on the condition for resale. | 2.80 per package (includes 1st item) 2.35 each additional item in package | 2.30 per package (includes 1st item) 1.95 each additional item in package | 3.10 per package (includes 1st item) 2.55 each additional item in package |
| Consolidation & Shipping Charges | Tier 1 (All countries excl. IND, MEX, CH, UAE) | Tier 2 (IND, MEX) | Tier 3 (CH, UAE) |
Box Preparation Fee – per box For Boxes approx size 60x40x40cm or up to 20kg Volumetric weight For Boxes 70x50x50cm or similar or greater than 20kg volumetric weight | 3.75 per box 4.35 per box | 3.20 per box 3.60 per box | 3.95 per box 4.55 per box |
| Pallet Preparation Fee – per pallet | 26.50 per pallet | 21.50 per pallet | 29.00 per pallet |
| Plus Shipping Fee | Please contact us for current shipping prices | Please contact us for current shipping prices | Please contact us for current shipping prices |
| Other Fees | Tier 1 (All countries excl. IND, MEX, CH, UAE) | Tier 2 (IND, MEX) | Tier 3 (CH, UAE) |
Disposal - small items Subject to approval and restrictions | 0.52 per item | 0.42 per item | 0.55 per item |
Oversized Item - Surcharge Customer Return over 5kg and/or over 1.20m length | 1.90 per item | 1.55 per item | 1.95 per item |
| Storage Pallet Storage Box Storage - applies only if shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days | 0.95 per pallet per day Up to 0.10 per box per day | 0.76 per pallet per day Up to 0.08 per day | 1.05 per pallet per day Up to 0.10 per box per day |
| Shipping Fees EU to UK mainland using Ezi Consolidated Services The rates below are in place from 28th October 2022 but are subject to change at any time. Rates include door to door delivery and customs clearance fees as returned goods without VAT and duties . | GBP excl. VAT |
Standard Box up to 20kg volumetric weight From DE | £25.40 Per box |
Large Box - Greater than 20kg volumetric weight From DE | £29.65 Per box |
| Pallets From DE | £242.40 Per pallet |
USD
USD Customer Returns Pricing
Labels are also available if required for providing postage paid labels to your customers, you can find out more here.
Prices shown are effective from 1st January 2025 to 31st December 2025.
| Monthly Account Fees - Customer Returns | All Countries |
| Account Set Up Fee One off fee for setting up a Returns account | 40 |
Europe Account Fee includes All Countries BE, CH, DE, ES, FR, IRE, IT, NL, POL, PT, SE, UK. Label solution available for other EU countries | 42.50 per month |
| North America & Rest of World Account Fee includes All Countries available AUS, CAN, INDIA, MEX, NZ, UAE, USA. | 42.50 per month |
| Worldwide Ezi Account Worldwide Account Includes ALL countries above. Includes any new countries added. | 79 per month |
| Customer Return Processing Fees | Tier 1 (All countries excl. IND, MEX, CH, UAE) | Tier 2 (IND, MEX) | Tier 3 (CH, UAE) |
Basic Returns Service We do not open the packets on this Service. This is a returns notification service only. 2 pieces of information are recorded. This is usually the Tracking reference and RA or order number from the outside of the package. | 2.10 per return | 1.70 per return | 2.25 per return |
Standard+ Return Service For each return package received we record the following if available – 1 of the following: RA or Order or invoice number. If none of these are available we record Customer last name if available. – Item Bar Code or SKU or title and quantity plus date received. Fee includes1st item. Each additional Item fee is charged for more than 1 item in a package | 2.95 per return (includes 1st item) 0.55 each additional item | 2.35 per return (includes 1st item) | 3.20 per return (includes 1st item) 0.60 each additional item |
Grading Returns Service Same as Standard+ with the addition of a basic visual inspection of the items to report on the condition for resale. | 3.60 per package (includes 1st item) 3.10 each additional item in package | 2.90 per package (includes 1st item) 2.55 each additional item in package | 3.90 per package (includes 1st item) 3.25 each additional item in package |
| Consolidation & Shipping Charges | Tier 1 (All countries excl. tier IND, MEX, CH, UAE) | Tier 2 (IND, MEX) | Tier 3 (CH, UAE) |
Box Preparation Fee – per box For Boxes approx size 60x40x40cm or up to 20kg Volumetric weight For Boxes 70x50x50cm or similar or greater than 20kg volumetric weight | 4.95 per box 5.60 per box | 4.00 per box 4.50 per box | 5.35 per box 5.95 per box |
| Pallet Preparation Fee – per pallet | 34.00 per pallet | 27.50 per pallet | 36.00 per pallet |
| Plus Shipping Fee | Please contact us for current shipping prices | Please contact us for current shipping prices | Please contact us for current shipping prices |
| Other Fees | Tier 1 (All countries excl. tier IND, MEX, CH, UAE) | Tier 2 (IND, MEX) | Tier 3 (CH, UAE) |
Disposal - small items Subject to approval and restrictions | 0.70 per item | 0.55 per item | 0.70 per item |
Oversized Item - Surcharge Customer Return over 5kg and/or over 1.20m length | 2.40 per item | 1.85 per item | 2.25 per item |
| Storage Pallet Storage Box Storage - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days | 1.20 per pallet per day Up to 0.91 per box per day | 1.14 per pallet per day | 1.35 per pallet per day Up to 0.98 per box per day |
EUR
EUR Customer Returns Pricing
Labels are also available if required for providing postage paid labels to your customers, you can find out more here.
Prices shown are effective from 1st January 2025 to 31st December 2025.
| Monthly Account Fees - Customer Returns | All Countries |
| Account Set Up Fee One off fee for setting up a Returns account | 35 |
Europe Account Fee includes All Countries BE, CH, DE, ES, FR, IRE, IT, NL, POL, PT, SE, UK. Label solution available for other EU countries | 38 per month |
| North America & Rest of World Account Fee includes All Countries available AUS, CAN, INDIA, MEX, NZ, UAE, USA. | 38 per month |
| Worldwide Ezi Account Worldwide Account Includes ALL countries above. Includes any new countries added. | 69 per month |
| Customer Return Processing Fees | Tier 1 (All countries excl. IND, MEX, CH, UAE) | Tier 2 (IND, MEX) | Tier 3 (CH, UAE) |
Basic Returns Service We do not open the packets on this Service. This is a returns notification service only. 2 pieces of information are recorded. This is usually the Tracking reference and RA or order number from the outside of the package. | 1.95 per return | 1.55 per return | 2.05 per return |
Standard+ Return Service For each return package received we record the following if available – 1 of the following: RA or Order or invoice number. If none of these are available we record Customer last name if available. – Item Bar Code or SKU or title and quantity plus date received. Fee includes1st item. Each additional Item fee is charged for more than 1 item in a package | 2.70 per return (includes 1st item) 0.50 each additional item | 2.15 per return (includes 1st item) 0.40 each additional item | 2.95 per return (includes 1st item) 0.55 each additional item |
Grading Returns Service Same as Standard+ with the addition of a basic visual inspection of the items to report on the condition for resale. | 3.25 per package (includes 1st item) 2.75 each additional item in package | 2.55 per package (includes 1st item) 2.20 each additional item in package | 3.55 per package (includes 1st item) 3.00 each additional item in package |
| Consolidation & Shipping Charges | Tier 1 (All countries excl. IND, MEX, CH, UAE) | Tier 2 (IND, MEX) | Tier 3 (CH, UAE) |
Box Preparation Fee – per box For Boxes approx size 60x40x40cm or up to 20kg Volumetric weight For Boxes 70x50x50cm or similar or greater than 20kg volumetric weight | 4.30 per box 5.00 per box | 3.35 per box 3.95 per box | 4.65 per box 5.40 per box |
| Pallet Preparation Fee – per pallet | 31.00 per pallet | 24.00 per pallet | 32.50 per pallet |
| Plus Shipping Fee | Please contact us for current shipping prices | Please contact us for current shipping prices | Please contact us for current shipping prices |
| Other Fees | Tier 1 (All countries excl. IND, MEX, CH, UAE) | Tier 2 (IND, MEX) | Tier 3 (CH, UAE) |
Disposal - small items Subject to approval and restrictions | 0.60 per item | 0.45 per item | 0.60 per item |
Oversized Item - Surcharge Customer Return over 5kg and/or over 1.20m length | 2.20 per item | 1.70 per item | 2.25 per item |
| Storage Pallet Storage Box Storage - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days | 1.10 per pallet per day Up to 0.11 per box per day | 0.88 per pallet per day Up to 0.11 per box per day | 1.21 per pallet per day Up to 0.11 per box per day |
