GBP Pricing - Returns Processing

1. Monthly Account Fee

A standing monthly account fee is charged. Choose from Europe, North America & Australia or an all inclusive Worldwide Account.

2. Processing Fee

Different service levels can be chosen in different countries.   Various  service levels to choose from to suit your needs.

3. Consolidation &  Shipping 

We consolidate your items, you are charged a box / pallet consolidation 
& prep fee plus the shipping charge.

GBP
GBP

Customer Returns Pricing GBP

Our charges are made up of 3 items.


1. Standing Monthly account fee.
2. Return fee per item. Choose from 1 of our 3 Service levels
3. Consolidation & Shipping Charges back to you.


Labels are available if required for providing postage paid labels to your customers.


Prices shown are effective from 1st January 2022 to 31st December 2022.
Please note pricing is reviewed each January and will be published here from 30th November.

For FBA pricing see here
Monthly Account Fees - Customer Returns
GBP Excl VAT
Europe Account
Fee includes All Countries  DE, ES, FR, IRE, IT, NL, POL, PT, SE, UK,
Label solution available for other EU countries
 24.00 Per month
North America & Australia Account
Fee Includes All Countries AUS, CAN, MEX, USA.
 24.00 Per month
Worldwide Ezi Account
Worldwide Account Includes ALL countries above and UAE.
Includes any new countries added. 
48.00 Per month
Customer Return Processing FeesGBP Excl Vat
Basic Returns Service
We do not open the packets on this Service. This is a returns notification service only. 2 pieces  of information are recorded. This is usually the Tracking reference and RA or order number from the outside of the package.
1.40 Per return
Standard+ Return Service
For each return package received we record the following if available
– 1 of the following – RA or Order or invoice number. If none of these are available we record Customer last name if available.
– Item Bar Code or SKU or title and quantity plus date received.
Fee includes1st item. Each additional Item fee is charged for more than 1 item in a package

 1.90
Per return Includes 1st Item

0.30 each additional item


Grading Returns Service
Grading service includes the same information as our Standard+ service above plus we will check and grade items.

 2.30 Per Package includes 1st item

1.90 each additional item in package


Consolidation & Shipping ChargesGBP Excl VAT
Box Preparation Fee – per box
Standard Box - <60x40x40cm  (<20kg Vol weight)
Large Box      - >70x50x50cm (>20kg Vol weight)

3.30 Per box

3.85 Per box
 Pallet Preparation Fee – per pallet 21.00 Per pallet
Plus Shipping Fee
 Please contact us for current shipping prices
Other FeesGBP Excl VAT
Disposal - small items
Subject to approval and restrictions
0.40 Per item
Oversized Item - Surcharge
Customer Return over 5kg and/or over 1.20m length
1.40 Per item
 Storage
Pallet Storage Per week - applies after 2 weeks of completion / Sealing

Box Storage Per week - applies only if Shipping not possible due to reasons out of our control such as non payment or delays in customs information for boxes stored in excess of 60 days
5.46 Per pallet  per week

Please note Return processing fees may differ from those shown here for the following countries - UAE - United Arab Emirates. Please contact us for pricing.


Our Terms & Conditions are available here

GBP Return Label Pricing