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New 2025 Pricing

By Fay

Our 2025 pricing takes effect from 1st January. As always, we try to ensure Ezi Returns is the most cost effective returns solution for our online sellers. Some of our fees have increased slightly and for some we have absorbed increases to keep them the same for you. We have also introduced a tiered...

29.11.24 12:36 PM - Comment(s)
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Label Portal 'Days Since Order' Update

By Fay

The 'Days Since Order' field on the Label Portal, which limits the orders that can be processed based on the date now works with Shopify integrations.

When your customer tries to process a return after the days specified, a message will appear:

“Your return request has exceeded the maximum number of d...
28.11.24 12:13 PM - Comment(s)
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Thanksgiving

By Fay


The Ezi Team would like to wish everyone who celebrates a Happy Thanksgiving.

Please, if possible, hold off submitting any hub queries that may be affected by this holiday over the next few days.

Thank you for your understanding.
28.11.24 11:30 AM - Comment(s)
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New Competitive Rates for Spanish Domestic Shipments!

By Fay

At Ezi Returns, we are committed to enhancing your operations and providing you with the best possible service. As part of this commitment, I am pleased to introduce you to eColoso, our new partner in distribution and logistics services in Spain and Portugal. 


eColoso is a leading company in the...
07.10.24 03:00 PM - Comment(s)
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New Switzerland Returns Address

By Fay

We are pleased to announce we now have a returns address and Hub Partner in Switzerland!


If you are an existing customer, please update your returns address now on all sales channels - remembering if you use FBA to update your removal address too.

Returns Labels will be available to the new address sh...
07.10.24 06:36 AM - Comment(s)
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TOMORROW: Ezi Returns x SimplyVAT Webinar

By Fay

Our upcoming webinar in collaboration with SimplyVAT is tailored to offer you the guidance and expertise needed to navigate this complex system effectively.

By attending this webinar, you will acquire a comprehensive understanding of EU VAT regulations for both goods and services. This knowledge will...
11.09.24 06:20 PM - Comment(s)
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Labour Day Hub Closures

By Fay

India
Germany
Spain
France
Italy
Mexico
Poland
Portugal
USA
01.05.24 08:45 AM - Comment(s)
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Updated: Scheduled System Upgrade

By Fay

To enable us to upgrade and improve the software performance and speed, we will be transferring the Ezi system to a new server on Tuesday 23rd April.

During this process the Ezi returns portal will not be available for a period of approximately 30 to 60 minutes.

The planned time is

UK - 8pm
Central Euro...
19.04.24 03:48 AM - Comment(s)
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Returns Report Maintenance

By Fay

Our 'Returns Report' feature is temporarily disabled for some maintenance. This should be completed by end of day.


If you need any further information in the meantime, please get in touch.
19.03.24 09:47 AM - Comment(s)
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New Returns Addresses

By Fay

We are pleased to announce we now have returns addresses and partners in New Zealand and Belgium!


Update your returns address now on all sales channels, remembering if you use FBA to update your removal address too.

Returns Labels will be available to the new NZ and BE addresses shortly.

You can find t...
13.03.24 03:07 AM - Comment(s)
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Ezi Returns offer local return addresses in Australia, Austria, Belgium, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Poland, Portugal, Spain, Switzerland, UAE, UK & USA; with more countries being added continuously. With over 18 years of retail and ecommerce selling on various channels and into various markets both in store and online,  we feel we fully understand the issues faced by both customers and retailers in handling returns quickly, efficiently and at a cost-effective price.

Copyrights © 2019 Ezi Returns. All rights are reserved.