ezireturns.com
EZI INTEGRATION
Ezi x Brightpearl

Ezi Returns integrates with Brightpearl: Multi-channel merchants and wholesalers turn to Brightpearl to streamline operations, boost efficiency and stay ahead in a fast-changing retail landscape.

Send us an email at techsupport@ezireturns.com and let us know you'd like to integrate with Brightpearl. We'll need your ‘Brightpearl Account Code’ as well.

We'll let you know when we have added your code to our account as you’ll need to approve our access. To do this, go to the main home page of your Brightpearl account and click the app store button at the top. Once on that page, you should see the Ezi Returns app, which will be available to turn on. 

Once this has been turned on, you will need to edit the following URL, adding in your own Brightpearl Account Code: https://my.ezireturns.com/api/brightpearl/start.php?account=[Your Brightpearl Account Code]

Copy and paste the URL your edited in step 3 into a browser. It will take you to a page where you will need to login to your Brightpearl account.

At this point, the integration will be setup, but we will still need to test it. Please send us the order numbers for two completed orders in your system.

If you have any Custom fields for HS Code, Country of Origin, or images for your products, please let us know the names of these fields so we can fetch them as well. They are not naturally in Brightpearl, but can help smooth cross boarder shipments, and improve label portal functionality.

If you have any questions, please send them to us at techsupport@ezireturns.com 

Other integrations

Looking for another integration? See our full list below.

(previously ChannelAdvisor)

Automated label generation through our label portal, saving you time

More accurate and comprehensive return information making it easier for you to process refunds & exchanges

Less admin time in preparing info for shipping and customs purposes
Fewer queries and less incomplete data regarding returns and shipments
Please note:

Connection 
This is a one way connection initially meaning that once connected, our system sends a request based on an order number for example. We then receive the required details for the returns process relevant to that order.

Privacy & Data Protection 
We are governed and abide by strict data privacy policies and laws including GDPR compliance. You can be assured we never pass on any data of any type to any other party other than what is required for shipping and customs processes.

Basic Service 
If you are on our basic service, please be aware that the hubs do not open the packages on that service so the data being pulled through may contain more than 1 item. If this will be an issue for you, you will need to upgrade to use our label portal in order to pre-register returns or to upgrade to the Standard+ service where we open the packages and verify the contents. We can review this at any point in the future.

Do you need to integrate? 
In short, yes. Even if you do not use our labels, are only on an FBA or Basic service, or any other reason you feel that integration would grant you little benefit, we can assure you that integrating speeds up every part of our process, no matter the service. We’ll require all sellers to integrate with us over the coming months, as most returns services already do. Shipping and courier services are moving this way for full visibility and automation of shipping and customs processes. This also improves the whole returns process in terms of accuracy and speed, providing a better experience for you, us, and your customers.
For sellers that won't or can't integrate, we can still offer some of our services, but these will be higher priced than those sellers who are integrated to account for the higher amount of work required.

Product Databases 
Without an integration, we will need a product database. You can find more information about this on here.

Ezi Returns offer local return addresses in Australia, Austria, Belgium, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Poland, Portugal, Spain, Switzerland, UAE, UK & USA; with more countries being added continuously. With over 18 years of retail and ecommerce selling on various channels and into various markets both in store and online,  we feel we fully understand the issues faced by both customers and retailers in handling returns quickly, efficiently and at a cost-effective price.

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