EZI INTEGRATION
Ezi x eBay Integration
Follow these simple steps to connect Ezi Returns with your eBay account:
Request or find your eBay account code (see below if you don't know what this is)
Once you have the code, go to https://labels.ezireturns.com/ebay-connect/XXXX where XXXX is replaced with your account code
(see below if you're on a different domain than .com)
You will be taken to eBay and asked to give Ezi permission to access your basic order details
Once you have confirmed, you will see a confirmation page
Send the following details to us:
- Your eBay username
- Two completed order numbers (we will use these for testing the connection)
If you encounter any problems when following these instructions, please send us an email with the details to techsupport@ezireturns.com
Account Code
If you're unsure of your account code (also called your Account ID or Account Name), you can find this via the following methods:
1. You can sign into your account and look at your username, which should be the same as you Account Name.
2. Another way would be to download one of your invoices as it should be listed on them as well.
If you are unsure of which to try, we recommend trying multiple. If you get it wrong, the only thing that will happen is you get an error page and you can try again.
eBay Domains
By default, this connects to eBay.com. If your eBay site is on another server, you can make sure that you connect to the correct one by adding an additional variable onto the end of the URL which states the eBay domain for your shop.
E.g.
https://labels.ezireturns.com/ebay-connect/EXAMPLE?site=co.uk
https://labels.ezireturns.com/ebay-connect/EXAMPLE?site=de
https://labels.ezireturns.com/ebay-connect/EXAMPLE?site=fr
https://labels.ezireturns.com/ebay-connect/EXAMPLE?site=es
Other integrations
Looking for another integration? See our full list below.
(previously ChannelAdvisor)
Automated label generation through our label portal, saving you time
More accurate and comprehensive return information making it easier for you to process refunds & exchanges
Less admin time in preparing info for shipping and customs purposes
Fewer queries and less incomplete data regarding returns and shipments
Please note:
Connection
This is a one way connection initially meaning that once connected, our system sends a request based on an order number for example. We then receive the required details for the returns process relevant to that order.
Privacy & Data Protection
We are governed and abide by strict data privacy policies and laws including GDPR compliance. You can be assured we never pass on any data of any type to any other party other than what is required for shipping and customs processes.
Basic Service
If you are on our basic service, please be aware that the hubs do not open the packages on that service so the data being pulled through may contain more than 1 item. If this will be an issue for you, you will need to upgrade to use our label portal in order to pre-register returns or to upgrade to the Standard+ service where we open the packages and verify the contents. We can review this at any point in the future.
Do you need to integrate?
In short, yes. Even if you do not use our labels, are only on an FBA or Basic service, or any other reason you feel that integration would grant you little benefit, we can assure you that integrating speeds up every part of our process, no matter the service. We’ll require all sellers to integrate with us over the coming months, as most returns services already do. Shipping and courier services are moving this way for full visibility and automation of shipping and customs processes. This also improves the whole returns process in terms of accuracy and speed, providing a better experience for you, us, and your customers.
For sellers that won't or can't integrate, we can still offer some of our services, but these will be higher priced than those sellers who are integrated to account for the higher amount of work required.
Product Databases
Without an integration, we will need a product database. You can find more information about this on here.
