EZI INTEGRATION
Ezi x Loop
Ezi Returns integrates with Loop: Loop’s integrated platform connects returns, tracking, claims, and fraud prevention - optimising costs, protecting margins, and keeping customers coming back.
First, contact Loop Returns on support@loopreturns.com and ask for your 'Shop ID'. This should be a 5 digit number.
The event of the Webhook should be 'Return Updated', and the response should be 'Return'
The URL of the webhook should be https://my.ezireturns.com/api/webhook-loop.php
Note down the 'Webhook Secret' and make sure the webhook is listed as 'Activated'
Then go to API Keys and create a new key
The name should be 'Ezi Returns', and the scopes should be 'Order' and 'Return'. The developer email can be left empty
Note down the 'API Key'
Send Ezi Returns (techsupport@ezireturns.com) the 'Webhook secret', the 'API key', and your 'Shop ID'.
We'll use this to set you up on our side and confirm, then you'll need to create a test return and let us know its details so we can confirm it's working.
Please send them to us at techsupport@ezireturns.com and we'll setup the connection to your account.
Other integrations
Looking for another integration? See our full list below.
(previously ChannelAdvisor)
Automated label generation through our label portal, saving you time
More accurate and comprehensive return information making it easier for you to process refunds & exchanges
Less admin time in preparing info for shipping and customs purposes
Fewer queries and less incomplete data regarding returns and shipments
Please note:
Connection
This is a one way connection initially meaning that once connected, our system sends a request based on an order number for example. We then receive the required details for the returns process relevant to that order.
Privacy & Data Protection
We are governed and abide by strict data privacy policies and laws including GDPR compliance. You can be assured we never pass on any data of any type to any other party other than what is required for shipping and customs processes.
Basic Service
If you are on our basic service, please be aware that the hubs do not open the packages on that service so the data being pulled through may contain more than 1 item. If this will be an issue for you, you will need to upgrade to use our label portal in order to pre-register returns or to upgrade to the Standard+ service where we open the packages and verify the contents. We can review this at any point in the future.
Do you need to integrate?
In short, yes. Even if you do not use our labels, are only on an FBA or Basic service, or any other reason you feel that integration would grant you little benefit, we can assure you that integrating speeds up every part of our process, no matter the service. We’ll require all sellers to integrate with us over the coming months, as most returns services already do. Shipping and courier services are moving this way for full visibility and automation of shipping and customs processes. This also improves the whole returns process in terms of accuracy and speed, providing a better experience for you, us, and your customers.
For sellers that won't or can't integrate, we can still offer some of our services, but these will be higher priced than those sellers who are integrated to account for the higher amount of work required.
Product Databases
Without an integration, we will need a product database. You can find more information about this on here.
