EZI INTEGRATION
Ezi x Royal Mail
If you use Royal Mail for your return labels in the UK to your own address, you can now connect this service to the Ezi label portal.
Benefits:
- Give all your customers a great returns experience by using the Ezi label portal for all your customers in all countries.
- Get accurate returns data and detailed reporting.
- Fully customizable branding & messaging.
- Fully customizable settings to suit your returns policy.
- Your customers select the reason for return (controlled by you)
- Your customer selects the desired action, e.g. refund or exchange, etc.
If you already have an Ezi account and use the Ezi label portal you only pay a small per label generation fee to use this function. See pricing here.
Follow these simple steps to connect Ezi Returns with your Royal Mail Click & Drop Returns account:
Click “Settings” in the top navigation bar, and choose “Integrations”
Add a new integration and choose “Click & Drop API”
Ensure the "Tracked Returns Portal" is enabled for it to work.
If you encounter any problems when following these instructions, please send us an email with the details to info@ezireturns.com
Other integrations
Looking for another integration? See our full list below.
(previously ChannelAdvisor)
Automated label generation through our label portal, saving you time
More accurate and comprehensive return information making it easier for you to process refunds & exchanges
Less admin time in preparing info for shipping and customs purposes
Fewer queries and less incomplete data regarding returns and shipments
Please note:
Connection
This is a one way connection initially meaning that once connected, our system sends a request based on an order number for example. We then receive the required details for the returns process relevant to that order.
Privacy & Data Protection
We are governed and abide by strict data privacy policies and laws including GDPR compliance. You can be assured we never pass on any data of any type to any other party other than what is required for shipping and customs processes.
Basic Service
If you are on our basic service, please be aware that the hubs do not open the packages on that service so the data being pulled through may contain more than 1 item. If this will be an issue for you, you will need to upgrade to use our label portal in order to pre-register returns or to upgrade to the Standard+ service where we open the packages and verify the contents. We can review this at any point in the future.
Do you need to integrate?
In short, yes. Even if you do not use our labels, are only on an FBA or Basic service, or any other reason you feel that integration would grant you little benefit, we can assure you that integrating speeds up every part of our process, no matter the service. We’ll require all sellers to integrate with us over the coming months, as most returns services already do. Shipping and courier services are moving this way for full visibility and automation of shipping and customs processes. This also improves the whole returns process in terms of accuracy and speed, providing a better experience for you, us, and your customers.
For sellers that won't or can't integrate, we can still offer some of our services, but these will be higher priced than those sellers who are integrated to account for the higher amount of work required.
Product Databases
Without an integration, we will need a product database. You can find more information about this on here.
