EZI INTEGRATION
Product Management API
Manage your Product Database directly from your own system!
This API allows you to fetch and update the products we have stored against your account. These can be Products you have imported via an excel file, or more likely, products that our hubs have been unable to identify and link to the products we have on file. So far, there are two calls for this:
You can fetch a full breakdown of products that lack customs information.
Use the ProductID to update the same fields you have fetched.
All API calls need to include a Bearer token:
Authorization:Bearer
Your token is available at the bottom of the Integrations tab of your label portal settings page within https://my.ezireturns.com
All Requests and Responses below contain data for example purposes only.
Fetch Products with Data Needed
GET https://my.ezireturns.com/api/products/unmatched
Response
You will receive back an array of all your products that are at an 'unmatched' status. This status means that additional data will be required if the product needs to cross a customs boarder, either due to existing data being missing, or the data being invalid in the case of HS Codes:
[
{
"productID": 3558413,
"productMatched": 0,
"productBarcode": "1234",
"productDescription": "Item description",
"productSKU": "",
"productCOO": "",
"productHS": "",
"productAttribute1": "",
"productAttribute2": "",
"productAttribute3": "",
"productCustomsDescription": "",
"productDefaultCurrency": "",
"productDefaultPrice": "0.00",
"productWeight": "0.00",
"productDim1": "0.00",
"productDim2": "0.00",
"productDim3": "0.00",
"productDangerous": 0,
"productImageURL": ""
},
{
"productID": 3550866,
"productMatched": 0,
"productBarcode": "5678",
"productDescription": "Another item description",
"productSKU": "",
"productCOO": "",
"productHS": "",
"productAttribute1": "weiß",
"productAttribute2": "EU 43",
"productAttribute3": "",
"productCustomsDescription": null,
"productDefaultCurrency": "",
"productDefaultPrice": "0.00",
"productWeight": "0.00",
"productDim1": "0.00",
"productDim2": "0.00",
"productDim3": "0.00",
"productDangerous": 0,
"productImageURL": ""
}
]
Update Product
To update a product, send the same object as above for a particular product.
POST https://my.ezireturns.com/api/products/update/:productID
Your product will be updated and then validated. If the product now contains all required elements then you'll receive back a success:
{
"status": true
}
In order for a product to be validated then the following conditions must be met:
- A valid productHS
- A value for productDescription
- A value for productCustomsDescription
- A positive value for productWeight
- A value for productCOO
- A valid currency for productDefaultCurrency
- A positive value for productDefaultPrice
Other integrations
Looking for another integration? See our full list below.
(previously ChannelAdvisor)
Automated label generation through our label portal, saving you time
More accurate and comprehensive return information making it easier for you to process refunds & exchanges
Less admin time in preparing info for shipping and customs purposes
Fewer queries and less incomplete data regarding returns and shipments
Please note:
Connection
This is a one way connection initially meaning that once connected, our system sends a request based on an order number for example. We then receive the required details for the returns process relevant to that order.
Privacy & Data Protection
We are governed and abide by strict data privacy policies and laws including GDPR compliance. You can be assured we never pass on any data of any type to any other party other than what is required for shipping and customs processes.
Basic Service
If you are on our basic service, please be aware that the hubs do not open the packages on that service so the data being pulled through may contain more than 1 item. If this will be an issue for you, you will need to upgrade to use our label portal in order to pre-register returns or to upgrade to the Standard+ service where we open the packages and verify the contents. We can review this at any point in the future.
Do you need to integrate?
In short, yes. Even if you do not use our labels, are only on an FBA or Basic service, or any other reason you feel that integration would grant you little benefit, we can assure you that integrating speeds up every part of our process, no matter the service. We’ll require all sellers to integrate with us over the coming months, as most returns services already do. Shipping and courier services are moving this way for full visibility and automation of shipping and customs processes. This also improves the whole returns process in terms of accuracy and speed, providing a better experience for you, us, and your customers.
For sellers that won't or can't integrate, we can still offer some of our services, but these will be higher priced than those sellers who are integrated to account for the higher amount of work required.
Product Databases
Without an integration, we will need a product database. You can find more information about this on here.
