Ezi Returns

Peak Season Courier Pricing

Please note that between November and January some couriers charge a surcharge.

This is due to the increased costs of labour, operating expenses, and transport at this busy time of year.

The increases are shown in the table below.

Thank you for your understanding.

Our 2025 pricing takes effect from 1st January. As always, we try to ensure Ezi Returns is the most cost effective returns solution for our online sellers. Some of our fees have increased slightly and for some we have absorbed increases to keep them the same for you. We have also introduced a tiered...

29.11.24 12:36 PM - Comment(s)

Label Portal 'Days Since Order' Update

By Fay

The 'Days Since Order' field on the Label Portal, which limits the orders that can be processed based on the date now works with Shopify integrations.

When your customer tries to process a return after the days specified, a message will appear:

“Your return request has exceeded the maximum number of d...

28.11.24 12:13 PM - Comment(s)

Thanksgiving

By Fay

The Ezi Team would like to wish everyone who celebrates a Happy Thanksgiving.

Please, if possible, hold off submitting any hub queries that may be affected by this holiday over the next few days.

Thank you for your understanding.

28.11.24 11:30 AM - Comment(s)

New Competitive Rates for Spanish Domestic Shipments!

By Fay

At Ezi Returns, we are committed to enhancing your operations and providing you with the best possible service. As part of this commitment, I am pleased to introduce you to eColoso, our new partner in distribution and logistics services in Spain and Portugal.

eColoso is a leading company in the...

07.10.24 03:00 PM - Comment(s)

New Switzerland Returns Address

By Fay

We are pleased to announce we now have a returns address and Hub Partner in Switzerland!

If you are an existing customer, please update your returns address now on all sales channels - remembering if you use FBA to update your removal address too.

Returns Labels will be available to the new address sh...

07.10.24 06:36 AM - Comment(s)

TOMORROW: Ezi Returns x SimplyVAT Webinar

By Fay

Our upcoming webinar in collaboration with SimplyVAT is tailored to offer you the guidance and expertise needed to navigate this complex system effectively.

By attending this webinar, you will acquire a comprehensive understanding of EU VAT regulations for both goods and services. This knowledge will...

11.09.24 06:20 PM - Comment(s)