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NEW: Austria Hub

By Fay

We're so excited to announce that we have a new returns address and partner in Austria! Our Austrian returns address and warehouse will be offering all Ezi services. All customers on our European account will have Austria enabled automatically.

Return labels within Austria will be available by 1st Ap...

23.03.26 07:37 AM - Comment(s)
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NEW: Quick Labels

By Fay

We are excited to announce our new Quick Labels feature for our Ezi Label Portal users!

Perfect for busy teams and one-off requests.

See how it works here.

UPDATE: Generate return labels for unknown items
Some marketplaces now require sellers to include a return label inside outgoing packages, even when...



12.03.26 02:01 PM - Comment(s)
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New 2026 Pricing

By Fay

As we continue to enhance our platform and deliver more value to your business, a few adjustments are being made to our 2026 pricing to ensure we can keep providing the level of service and innovation you rely on.

As always, we try to ensure Ezi Returns is the most cost effective returns solution for...

01.12.25 10:46 AM - Comment(s)
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Portal Disruptions Due to Cloudfare Outage

By Fay

You may experience some disruptions within your Ezi Portal at the moment due to problems affecting major internet infrastructure firm, Cloudflare.

This is a widespread issue but we apologise for any inconvenience this may cause.

Thank you for your patience and understanding.

18.11.25 03:02 PM - Comment(s)
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Just launched: Ezi's NEW Label Portal!

By Fay

We are excited to announce the new Ezi Returns Label Portal is here with new features, more customisation options and settings to improve your returns experience.

The roll out will begin next week (w/c 27th October) in batches, so you'll be emailed when your label portal is due to be switched ov...

24.10.25 10:36 AM - Comment(s)
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USA UPS De Minimis Processing Times

By Fay

The suspension of de minimis exemption for low-value shipments (under 800.00 USD) has resulted in more shipments requiring formal customs clearances, which has led to increased processing time for UPS.

Whilst there is no further action required by our sellers, packages being exported to the US must r...

01.10.25 08:26 AM - Comment(s)
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USPS Label Issues

By Fay

We have recently had an issue with USPS labels being returned to some customers due to a zip code change in our US Miami hub.

As the disruption has continued for an unacceptable period, we decided to move to another provider for USPS return labels to address the ongoing problem which are now live and...

18.09.25 11:06 AM - Comment(s)
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Evri to Asda2You Return Labels Switch

By Fay

We’re excited to announce that we are switching our UK return labels from Evri to Asda2You.
This service offers lower-priced labels, a large drop-off network, and a convenient returns experience for your customers.

Asda2You labels are available at £3.85 per label. If you charge customers for labels in...

16.09.25 11:17 AM - Comment(s)
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EU Label Issues

By Fay

Our label provider is currently experiencing a full-scale outage affecting many of our EU label services. This is resulting in the following issues:

- Customers are unable to register returns.

- Some customers may register a return but not receive a return label.


    We sincerely apologise for the inconven...

    02.07.25 08:56 AM - Comment(s)
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    New Label Services

    By Fay

    We’re excited to introduce our new PostNord label services in Denmark, Finland, and Sweden - making returns simpler and more affordable for our Nordic customers.

    Ezi Returns offer local return addresses in Australia, Austria, Belgium, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Poland, Portugal, Spain, Switzerland, UAE, UK & USA; with more countries being added continuously. With over 18 years of retail and ecommerce selling on various channels and into various markets both in store and online,  we feel we fully understand the issues faced by both customers and retailers in handling returns quickly, efficiently and at a cost-effective price.

    Copyrights © 2019 Ezi Returns. All rights are reserved.